This self-guided certificate program sets you on a curated learning path, consisting of required core workshops, as well as electives that you get to choose.

This program gives participants an opportunity to develop a set of competencies to manage conflict effectively. If you would like to complete this certificate program, please follow the steps detailed below.

Chances are you’ve been negatively impacted by workplace conflict at some point in your career. This certificate program gives you the fundamental tools required to manage conflict in today’s work environment. You will learn how to communicate effectively during conflict and gain the skills to successfully manage your own emotions, engage in the resolution process, and have difficult conversations that are respectful and professional.

Core/mandatory workshops:

Conflict Resolution Skills
Dealing with Difficult People
Difficult Conversations – Strategies for Challenging Discussions
Diversity, Equity, and Inclusion – How to Build a Thriving Workplace for Everyone
Mediation – Facilitating Conflict Resolution
Personality Differences in the Workplace

Elective workshops:

Elective workshops make up the additional hours of training you need to reach 60 hours. These can be chosen from any of ACHIEVE’s in-person, live virtual, or on-demand workshops.

Suggested elective workshops to complete this certificate are:

Assertive Communication
Emotional Intelligence
Managing Difficult Phone Calls
Respectful Workplaces – Strategies for a Healthy Environment
You can find all our available workshop topics here.

Elective workshops:

Elective workshops make up the additional hours of training you need to reach 60 hours. These can be chosen from any of ACHIEVE’s in-person, live virtual, or on-demand workshops.

Suggested elective workshops to complete this certificate are:

Change Management – A Leader’s Guide
Performance Management
Trauma-Informed Leadership
You can find all our available workshop topics here.

What happens when I register?

Registering for the self-guided program adds a Certificate Program dashboard to your account on our site. You can purchase the necessary workshops from there and track your progress towards completing the program. All 60 hours of training that are being counted towards the program must be completed within 5 years. Once you have completed all the necessary credit hours, a certificate will be awarded.

How do I earn CECs for the program?

• Live virtual workshops
• On-demand workshops

Our workshops vary in length depending on the format, so please use our new Certificate Program dashboard in your account to track your progress.

Registration and payment for each event or workshop required to complete this certificate is in addition to the registration into this program.

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