CTRI ACHIEVE

Conflict Management

Conflict Resolution Skills

Unresolved conflict can damage relationships and productivity. This training teaches practical strategies to resolve conflict and strengthen teams.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

Resolve Workplace Conflict Effectively

Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives

Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time

Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles

Effectively utilize the four-part framework for conducting positive conflict resolution conversations

12,500+

Professionals Trained

4.3 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$149

/ per person

Start right away – no scheduling required

Learn at your own pace, in manageable sections

Follow along with a full downloadable manual

Earn a certificate and continuing education credits

Access anytime, on any device

Share access across your team for consistent learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $389

/ per person

Learn from an experienced facilitator

Ask questions and get real-time guidance

Connect and learn alongside peers

Engage in discussions and practical exercises

Earn 6 CECs per day of training

Receive a certificate upon completion

View Upcoming Dates

Personalized training solutions for your team.

Starting at

$2,150

per session

Additional Options

On-Demand Webinar

Condensed training in a video format.

Standalone written learning resource.

What You'll Learn

Strengthen your professional toolkit with strategies you can apply right away. The objectives below outline the core competencies you'll build through this training.

Understand What's Driving the Conflict

Learn to identify the real sources of workplace conflict including the communication patterns, unmet needs, and assumptions that often sit beneath the surface.

Communicate Through Tension

Practice the communication skills that help you stay engaged and productive in difficult conversations rather than shutting down or escalating.

Apply Resolution Tools

Build a practical toolkit of conflict resolution strategies you can use across different situations, from minor friction to more serious workplace disputes.

De-escalate Before It Gets Bigger

Learn to recognize early signs of escalation and apply techniques that reduce tension before a situation becomes harder to resolve.

Rebuild Collaboration

Develop skills for repairing working relationships and rebuilding trust after conflict – so teams can move forward productively.

Prevent Future Conflict

Understand how to address the patterns and systems that allow conflict to repeat, and build healthier habits and agreements within your team.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

I'll definitely be on the look out for further training from Achieve. Through other participants I have heard excellent things about other courses. The strengths of the training were the ease of access and the excellent trainer who knew their materials very well and included all participants in the lecture."

Katja Moehl

Bay St. George Residential Support Board

"

ACHIEVE Centre for Leadership has become one of our most trusted resources for all things related to workplace culture and leadership. We have utmost confidence that any of their resources and materials are well-researched, verified, and represents best-practice in the industry. "

Nicole McKeen

City of Kawartha Lakes

"

The best parts of the workshop were that the instructor was engaging, knowledgeable, and professional, and that the diverse group of participants provided interesting contributions and discussion."

Laine Jensen

Edmonton Police Service

FAQs

Common questions about the training.

This training is for:

Leaders, managers, and supervisors

Human resources and people operations teams

Executive directors and senior leadership

Team leads and project managers

Employees moving into leadership roles

Professionals in corporate or organizational settings

Nonprofit and public sector administrators

Anyone who wants to strengthen their leadership and team skills

What does this training cover?

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This workshop teaches practical conflict resolution strategies including identifying conflict sources, communicating under pressure, de-escalating situations, and rebuilding working relationships.

Who is this training for?

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This training is suited for employees, team members, supervisors, and managers who want practical tools for navigating conflict more effectively.

Is avoiding conflict ever the right answer?

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The workshop addresses this directly. Avoidance is sometimes appropriate in the short term, but unresolved conflict typically gets worse. Participants learn when and how to address conflict constructively.

Is this different from the Conflict Resolution Skills for Leaders workshop?

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Yes. This workshop addresses conflict resolution broadly. The leader's version focuses specifically on the responsibilities around managing and resolving team conflict.

Is this training available online or on-demand?

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Yes. ACHIEVE offers this workshop in live, on-demand, and private formats. View current dates or contact us to arrange a session.

Can this training be combined with Difficult Conversations or Communication training?

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Yes, these topics work well together. Contact ACHIEVE to discuss a combined approach for your team.

Resolve Conflict with Confidence

Learn practical strategies to address and resolve workplace conflict constructively. View live training dates, explore on-demand options, or bring this workshop to your team.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included