On-Demand Workshops

Conflict Resolution Skills

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$149.00
4.5

Continuing Education
Credit Hours (CEC)

Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Facilitator: David Jung,

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Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
  • Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
  • Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Note: An e-manual for this workshop is included in purchase.

Some of the Topics Reviewed

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

Target Audience

This is an introductory-intermediate level workshop.

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.

Facilitator: David Jung

David has provided leadership for a range of organizations, from nonprofits to the private sector, for over 30 years. He holds an undergraduate degree in philosophy and a master’s degree in counselling, along with professional certifications in change management, conflict resolution, mediation, and instructional design. He is a guest mediation coach at Harvard University and volunteers as a Qualified Mediator for a restorative justice court diversion program in Manitoba.  With a strong instructional design background, David has created many engaging workshops and sessions throughout his career. He ensures his material reflects current research in the field and is consistent with ACHIEVE’s core values.  In whatever role David takes on, his passion for motivating people to continue their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all keep growing our skills to improve our own lives and help improve the lives of others. As a facilitator, he is known for his dynamic presentation style that combines humour and real-world application. 

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