On-Demand Workshops

Dealing with Difficult People

$139.00
4

Continuing Education
Credit Hours (CEC)

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive-aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

Trainer: Shelly Qualtieri,

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Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

Some of the Topics Reviewed

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

Target Audience

This is an introductory-intermediate level workshop.

Trainer: Shelly Qualtieri

As a former Multidisciplinary Team Manager for a non-profit organization and Team Leader within the Provincial Government sector, Shelly's experience in coaching, mentoring, and leadership has provided her with a unique and diverse skill set that combines academic understanding with practical knowledge. She holds a Master's degree in Investigations Management and has significant work experience both in Canada and Australia, where she been an energetic practitioner, educator, and leader in the field of youth justice, child welfare, mental health, homelessness, and suicide intervention for over 20 years. In addition to training with ACHIEVE, Shelly has a private counselling and coaching practice where she focuses on wellness, leadership, difficult conversations, and healthy relationships. She is a seasoned and engaging presenter who is passionate about her work, which allows her to naturally facilitate ongoing learning for workshop participants. Read blogs written by Shelly here.

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