CTRI ACHIEVE

Leadership & Management

Workplace Skills

Emotional Intelligence

Knowing and Using Our Emotions to Thrive at Work

How you handle your own emotions and read the emotions of other people shapes almost every leadership interaction you have. This training builds practical emotional intelligence skills that improve decision-making, relationships, and your ability to work collaboratively.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

This workshop builds emotional intelligence skills that improve leadership effectiveness. Leaders learn to recognize emotions, manage reactions, and use emotional insight to strengthen relationships and outcomes.

Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions, as well as recognize and influence the emotions of others.

This workshop explores the importance of emotional intelligence in the workplace, giving you the tools to enhance your emotional awareness and communication skills. Through self-assessment and skill development exercises, you will learn to identify and articulate your own emotions, constructively respond to the emotions of others, and create an environment where everyone feels heard and understood. You will gain practical skills to improve your emotional intelligence, leading to better relationships and more effective leadership.

Learning Objectives

Define emotional intelligence

Recall the five skill areas of emotional intelligence: self-awareness, emotional regulation, noticing others, social facilitation, engagement balancing

Practice associating their own physical sensations with named emotions

Strengthen their own emotional intelligence using exercises they have practiced during the workshop

Apply their understanding of emotional intelligence to reading the emotions of others and facilitating desired outcomes in practical workplace scenarios

12,500+

Professionals Trained

4.3 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$119

/ per person

Start right away – no scheduling required

Learn at your own pace, in manageable sections

Follow along with a full downloadable manual

Earn a certificate and continuing education credits

Access anytime, on any device

Share access across your team for consistent learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $299

/ per person

Learn from an experienced facilitator

Ask questions and get real-time guidance

Connect and learn alongside peers

Engage in discussions and practical exercises

Earn 6 CECs per day of training

Receive a certificate upon completion

View Upcoming Dates

Personalized training solutions for your team.

Starting at

$3500

per session

Additional Options

On-Demand Webinar

Condensed training in a video format.

Standalone written learning resource.

What You'll Learn

Strengthen your professional toolkit with strategies you can apply right away. The objectives below outline the core competencies you'll build through this training.

Understand Emotional Intelligence

Learn what emotional intelligence actually is – the four core domains and why it consistently predicts leadership effectiveness more reliably than technical skill alone.

Build Self-Awareness

Develop the ability to recognize your own emotional patterns, including how you respond under pressure and how those responses land with the people around you.

Manage Your Reactions

Learn techniques for pausing, regulating, and choosing how to respond in emotionally charged situations rather than just reacting.

Read Others Accurately

Practice the social awareness skills that help you pick up on what's actually happening for the people around you, including what's not being said.

Build Trust Through EI

Understand how leaders who demonstrate emotional intelligence build more trust, get more honest feedback, and have teams that are more willing to take initiative.

Apply EI in Leadership Decisions

Learn how to use emotional information as useful data in decisions, not just noise to manage or suppress.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

I'll definitely be on the look out for further training from Achieve. Through other participants I have heard excellent things about other courses. The strengths of the training were the ease of access and the excellent trainer who knew their materials very well and included all participants in the lecture."

Katja Moehl

Bay St. George Residential Support Board

"

ACHIEVE Centre for Leadership has become one of our most trusted resources for all things related to workplace culture and leadership. We have utmost confidence that any of their resources and materials are well-researched, verified, and represents best-practice in the industry. "

Nicole McKeen

City of Kawartha Lakes

"

The best parts of the workshop were that the instructor was engaging, knowledgeable, and professional, and that the diverse group of participants provided interesting contributions and discussion."

Laine Jensen

Edmonton Police Service

FAQs

Common questions about the training.

This training is for:

Leaders, managers, and supervisors

Human resources and people operations teams

Executive directors and senior leadership

Team leads and project managers

Employees moving into leadership roles

Professionals in corporate or organizational settings

Nonprofit and public sector administrators

Anyone who wants to strengthen their leadership and team skills

What is emotional intelligence?

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Emotional intelligence is the ability to recognize, understand, and manage your own emotions, and to recognize and respond effectively to the emotions of others. It is a core leadership competency.

Who is this training for?

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This training is designed for managers, supervisors, team leads, and anyone who leads people and wants to improve how they navigate relationships and challenging situations at work.

Is emotional intelligence a fixed trait or can it be developed?

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It can be developed. Unlike IQ, emotional intelligence is learned through self-awareness, practice, and feedback. This workshop gives you practical tools to start building it.

Does this training include an EI assessment?

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Contact ACHIEVE for current details on whether an EI assessment tool is included in this workshop or available as an add-on.

Is this training available online or on-demand?

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Yes. ACHIEVE offers this workshop in live, on-demand, and private formats. View current dates or contact us to arrange a session.

Can this be combined with Conflict Resolution, Coaching, or Difficult Conversations training?

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Yes. Emotional intelligence skills underpin all of these topics. Contact ACHIEVE to discuss combining content for your team.

Improve Emotional Awareness

Learn how emotional awareness improves leadership, relationships, and results. View live training dates, explore on-demand options, or bring this workshop to your team.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included