CTRI ACHIEVE

Communication Skills

Assertive Communication

Assertive communication helps leaders express ideas clearly while maintaining respect and trust. This training teaches practical skills to communicate confidently and effectively in the workplace.

4.9 (12,500+ enrolled)

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

Assertive Communication Skills for Leaders

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this training, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful, and highly effective for improving communication awareness and skills.

Learning Objectives

Define assertive communication

Practice giving an assertive opinion

Discuss personal boundaries and practice saying no when appropriate

Outline the steps for giving corrective feedback in the form of a DESO script

Identify options for responding to negative feedback

12,500+

Professionals Trained

4.3 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$119

/ per person

Start right away – no scheduling required

Learn at your own pace, in manageable sections

Follow along with a full downloadable manual

Earn a certificate and continuing education credits

Access anytime, on any device

Share access across your team for consistent learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $299

/ per person

Learn from an experienced facilitator

Ask questions and get real-time guidance

Connect and learn alongside peers

Engage in discussions and practical exercises

Earn 6 CECs per day of training

Receive a certificate upon completion

View Upcoming Dates

Personalized training solutions for your team.

Starting at

$3300

per session

Additional Options

On-Demand Webinar

Condensed training in a video format.

Standalone written learning resource.

What You'll Learn

Strengthen your professional toolkit with strategies you can apply right away. The objectives below outline the core competencies you'll build through this training.

Understand Communication Styles

Learn the key differences between passive, aggressive, and assertive communication – and recognize which patterns you default to under pressure.

Build Assertive Language

Practice specific language choices that help you express expectations, boundaries, and needs clearly without creating defensiveness.

Set Boundaries

Develop confidence in communicating limits, saying no when necessary, and holding to expectations without apologizing for them.

Give Feedback Effectively

Learn how to deliver feedback – positive and corrective – in ways that are clear, respectful, and actually heard.

Handle Pushback

Build strategies for staying grounded when people resist, disagree, or escalate, so you can respond thoughtfully rather than reactively.

Strengthen Relationships

Understand how, when done well, assertive communication builds more honest and productive working relationships over time.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

I'll definitely be on the look out for further training from Achieve. Through other participants I have heard excellent things about other courses. The strengths of the training were the ease of access and the excellent trainer who knew their materials very well and included all participants in the lecture."

Katja Moehl

Bay St. George Residential Support Board

"

ACHIEVE Centre for Leadership has become one of our most trusted resources for all things related to workplace culture and leadership. We have utmost confidence that any of their resources and materials are well-researched, verified, and represents best-practice in the industry. "

Nicole McKeen

City of Kawartha Lakes

"

The best parts of the workshop were that the instructor was engaging, knowledgeable, and professional, and that the diverse group of participants provided interesting contributions and discussion."

Laine Jensen

Edmonton Police Service

FAQ's

Common questions about the training.

This training is for:

Leaders, managers, and supervisors

Human resources and people operations teams

Executive directors and senior leadership

Team leads and project managers

Employees moving into leadership roles

Professionals in corporate or organizational settings

Nonprofit and public sector administrators

Anyone who wants to strengthen their leadership and team skills

What is assertive communication?

+

Assertive communication is the ability to express your needs, expectations, and boundaries clearly and respectfully – without being passive or aggressive. It is a core leadership skill."

Who is this training for?

+

This training is designed for managers, supervisors, HR professionals, team leads, and anyone who needs to communicate expectations, give feedback, or hold boundaries at work."

Is assertiveness something you can learn?

+

Yes. Assertiveness is a skill, not a personality trait. This workshop gives participants practical tools and practice to communicate more confidently."

Does this training address giving difficult feedback?

+

Yes. Delivering corrective and constructive feedback assertively is one of the core skills developed in this workshop."

Is this training available online or on-demand?

+

Yes. ACHIEVE offers this workshop in live, on-demand, and private formats. View current dates or contact us to arrange a session for your team."

Can this training be combined with Difficult Conversations or Conflict Resolution training?

+

Yes. These workshops complement each other well. Contact ACHIEVE for information on combining topics for your team."

Communicate Clearly and Confidently

Learn practical assertive communication skills that help you express expectations clearly, give feedback confidently, and strengthen workplace relationships. View live training dates, explore on-demand options, or bring this workshop to your team.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included