When I started mediating, I found I was dealing with some very resistant people. I discovered firsthand that people who...

After years of working as a mediator, consultant, and organizational leader, I now understand that there are at least six...

Whether you are beginning as a new leader or have many years of experience changing positions and organizations, here some things you can do to help smooth the process.

Onboarding is not a single act or event where the new employee meets new people. It’s a multifaceted, ongoing process that remains active throughout the employee’s career at the organization.

I’m shocked by how often I hear friends and colleagues express frustration about annual performance reviews. Given the amount of...

The annual performance review is probably one of the most hated of all business practices. One study highlighted in Fast...

How do you define quality leadership? Why is it so important, and how can you model it and foster it in others?

[Excerpt from The Culture Question] Some managers are like the person who tells their partner, “I said ‘I love you’...

The year got off to a rocky start for many organizations. I’ve heard many clients express their struggle to keep...

Leaders should strive to create clarity around making decisions. When they are not clear about the decision-making process for an issue, they risk creating conflict or disengaging staff.

Vision is our view of the future. Vision is the portrait of our hopes and dreams. It is our mental...

Capitalizing on the positive power of the Pygmalion effect means that we look for the potential and the strengths in others.