Workplace conflict can conjure up feelings of apprehension and dread. But consider defining it in a new light to soften its edges.

In conflict, our ability to take in new information is reduced, and we believe our understanding of the person or situation is the correct one

For any number of reasons, you might find yourself facing the challenging prospect of having a difficult conversation. Speaking a...

W know that people who can apologize well are more likely to mend relationships, resolve conflicts, and deepen connections.

Here are six common sources within an organization that may lead to interpersonal conflict. There is no simple solution to workplace conflict,

The origin of most conflict is usually not so bad, but as conflict escalates it becomes more difficult to resolve productively.

In my consulting work, I regularly help organizations with issues of conflict. In a recent workplace mediation, I saw firsthand...

When it comes to managing conflict in the workplace, how leadership responds matters a great deal.

I’ve facilitated a fair number of high-stakes conversations over the years and am always struck when organizations ask me to...

We often allow our predetermined beliefs to guide how we relate to other people. Look no further than politicians who...

In this time of protests, riots, political divide, and COVID-19 related stress, we are likely to find ourselves having difficult...

FACT: Spending more time in conflict can IMPROVE your personal and professional relationships. Throughout my work as both a family...