In the workshops I teach, I often talk about hiring for fit with an organizational culture. When I say this,...

Excerpt from The Culture Question: Why do you work? Why does anyone work? Ask your friends and coworkers, and you...

A fine dining experience this past weekend showed me just how important it is that staff are interested in what...

In my work as a school board superintendent, I had the great privilege of leading and participating with many teams....

When our children begin school, we anticipate that they will make friends, and we are sad for them if they...

Last year, I, Wendy, painted my deck. I was sure it would be a long and painful experience, and I...

This past weekend, my sister-in-law told me a family story I hadn’t heard before. When she was 16, she had...

It is very possible that in the swirl of competing priorities, your efforts to nurture your workplace culture have been shelved.

[Excerpt from The Culture Question] Workplace culture is the most significant factor that influences happiness, work relationships, and job satisfaction....

The impact of emotional intelligence on personal and professional wellbeing, as well as productivity, is beyond debate. It is, without...

I recently had an unsettling customer service experience when I went to pick up some dry cleaning. The employee behind...