Being an assertive communicator is a benefit at work (and in our everyday lives) as it is the style of communication that prioritizes clarity, transparency, and respect.

Passive-aggressiveness is one of the most frustrating behaviours we face in our colleagues or clients.  I believe that when we fail to address this behaviour, it creates big problems.

Conflict has many layers, and being aware of what these are can help us figure out what is really going on and see more clearly what our next steps might be. 

­­­When stakes are high and your performance matters most, you and your team will likely get stressed. But how will...

Conflict escalation intensifies and complicates issues, diverting us from the core problem and causing increasing relational damage at each stage.

In conflict, our ability to take in new information is reduced, and we believe our understanding of the person or situation is the correct one

We often allow our predetermined beliefs to guide how we relate to other people. Look no further than politicians who...

How does it feel when you are wrong? What about when you make a poor decision or forget an important...

Conflict needs to be accepted as a common dynamic in every relationship – recognizing the myths that surround it will improve your comfort and capacity for managing it.

In this time of protests, riots, political divide, and COVID-19 related stress, we are likely to find ourselves having difficult...

I’ve facilitated a fair number of high-stakes conversations over the years and am always struck when organizations ask me to...

When you notice the first signs of conflict—those subtle signs of frustration, miscommunication, or dissent—you can’t afford to ignore them.