In conflict, our ability to take in new information is reduced, and we believe our understanding of the person or situation is the correct one

In the social sciences, researchers determine the true impact of variable things by changing one variable and keeping everything else...

Passive-aggressiveness is one of the most frustrating behaviours we face in our colleagues or clients.  I believe that when we fail to address this behaviour, it creates big problems.

Faced with an aggressive co-worker, how can we use space and body language to change “Win-Lose” to “Win-Win”? Years ago...

In my consulting work, I regularly help organizations with issues of conflict. In a recent workplace mediation, I saw firsthand...

Coach Tony Dungy has won more games than any other coach in NFL history. Before Dungy NFL games were a...

­­­When stakes are high and your performance matters most, you and your team will likely get stressed. But how will...

The origin of most conflict is usually not so bad, but as conflict escalates it becomes more difficult to resolve productively.

We often allow our predetermined beliefs to guide how we relate to other people. Look no further than politicians who...

How does it feel when you are wrong? What about when you make a poor decision or forget an important...

FACT: Spending more time in conflict can IMPROVE your personal and professional relationships. Throughout my work as both a family...

In this time of protests, riots, political divide, and COVID-19 related stress, we are likely to find ourselves having difficult...