Some of our most difficult and frustrating relationships happen in the workplace. Inevitable really, considering we spend 8 to 12...

For any number of reasons, you might find yourself facing the challenging prospect of having a difficult conversation. Speaking a...

If your workplace is like most, people are too avoidant when it comes to conflict – even those who are...

“I wonder what’s it like to be married to you…” I turned. The workshop participant was behind me, to the...

It’s possible that some workplace conflict is harder to resolve because the viewpoint (i.e., position) of another individual, department, or team is strong!

People are porous—we absorb the feelings and attitudes around us. Things we often conceive of as individual and personal, such...

You didn’t sign up to be an HR specialist!  Worse, a babysitter!!  Conflict can be the most vexing part of...

Here are six common sources within an organization that may lead to interpersonal conflict. There is no simple solution to workplace conflict,

As humans, we are wired wrong. It seems we are not naturally inclined to work through conflict adeptly. We quickly...

When I started teaching conflict resolution skills many years ago, I believed that simply using those skills would solve most...

When it comes to managing conflict in the workplace, how leadership responds matters a great deal.

W know that people who can apologize well are more likely to mend relationships, resolve conflicts, and deepen connections.