Dealing with a difficult person requires more than having good conflict resolution skills. Here are 5 tips that I have learned.

Assertive communication isn't about getting our way. It is communicating what we think and allowing others to make decisions and respond as they see fit.

When it comes to managing conflict in the workplace, how leadership responds matters a great deal.

W know that people who can apologize well are more likely to mend relationships, resolve conflicts, and deepen connections.

Being an assertive communicator is a benefit at work (and in our everyday lives) as it is the style of communication that prioritizes clarity, transparency, and respect.

In conflict, our ability to take in new information is reduced, and we believe our understanding of the person or situation is the correct one

In the social sciences, researchers determine the true impact of variable things by changing one variable and keeping everything else...

Passive-aggressiveness is one of the most frustrating behaviours we face in our colleagues or clients.  I believe that when we fail to address this behaviour, it creates big problems.

Faced with an aggressive co-worker, how can we use space and body language to change “Win-Lose” to “Win-Win”? Years ago...

In my consulting work, I regularly help organizations with issues of conflict. In a recent workplace mediation, I saw firsthand...

­­­When stakes are high and your performance matters most, you and your team will likely get stressed. But how will...

The origin of most conflict is usually not so bad, but as conflict escalates it becomes more difficult to resolve productively.