Live Virtual Workshops

Difficult Conversations

Strategies for Challenging Discussions

December 03, 2024
(09:00 AM - 04:00 PM CT )
$299.00 (regular rate)
$269.00 (*early rate)
Location: Online Virtual
*early rate expires 11/12/2024
6
Continuing Education
Credit Hours (CEC)

Register

Difficult Conversations - Live Virtual - December 3rd, 2024; 9am-4pm Central Time

Early rate expires 11/12/2024

Quantity: 1 $ 269.00
Completed Icon Attendee 1 Information Dropdown Icon

Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Learning Objectives

Upon completion, participants should be able to:

  • Describe how to prepare for the next difficult conversation you encounter
  • Identify when and how to conduct a difficult conversation
  • List some tools to help you in your difficult conversations

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.

Some of the Topics Included

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Keep up to date with ACHIEVE

Receive a free Conflict Resolution Skills E-Manual!
Sign me up to receive info on: