Live Virtual Workshops

Difficult Conversations

Strategies for Challenging Discussions

July 18, 2024
(09:00 AM - 04:00 PM CDT )
$299.00 (regular rate)
$269.00 (*early rate)
Location: Online Virtual
*early rate expires 06/27/2024
6
Continuing Education
Credit Hours (CEC)

Register

Difficult Conversations - Live Virtual - July 18, 2024; 9am-4pm Central Time

Early rate expires 06/27/2024

Quantity: 1 $ 269.00
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Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Learning Objectives

Upon completion, participants should be able to:

  • Describe how to prepare for the next difficult conversation you encounter
  • Identify when and how to conduct a difficult conversation
  • List some tools to help you in your difficult conversations

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.

Some of the Topics Included

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.

Trainer: Alana Abramson

Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana's experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.  

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