Live Virtual Workshops

Dealing with Difficult People

June 13, 2024
(09:00 AM - 04:00 PM CDT )
$299.00 (regular rate)
$269.00 (*early rate)
Trainer Alison Granger-Brown
Location: Online Virtual
*early rate expires 05/23/2024
6
Continuing Education
Credit Hours (CEC)

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Dealing with Difficult People - Live Virtual - June 13, 2024; 9am-4pm Central Time

Early rate expires 05/23/2024

Quantity: 1 $ 269.00
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We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive-aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

Learning Objectives

Upon completion, participants should be able to:

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.

Some of the Topics Included

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

Target Audience

This is an introductory-intermediate level workshop.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Trainer: Alison Granger-Brown

Alison has a Master of Arts degree in Leadership and Training and in Human Development, with a PhD in Human and Organizational Systems. She has twelve years of experience as an entrepreneur in the specialty food industry and fifteen years of experience providing services to individuals and groups within the provincial and federal correctional systems. Throughout her career she has nurtured a passion for healthy organizations and workplaces. She believes that leaders should nurture a belief in what is possible, now and in the future; this generates opportunity for innovation, productivity, creativity, health, and well-being. Alison has experience in intercultural collaborative research and specializes in transformational learning and nurturing hope. Through her interactive approach, easygoing style, and action-oriented focus, Alison leaves participants with ideas and practical steps they can implement to produce results. Ready blogs written by Alison here.

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