Live Virtual Workshops

Conflict Resolution Skills

November 20, 2024
(09:00 AM - 04:00 PM CT )
$299.00 (regular rate)
$269.00 (*early rate)
Location: Online Virtual
*early rate expires 10/30/2024
Continuing Education
Credit Hours (CEC)

Conflict Resolution Skills - Live Virtual - November 20, 2024; 9am-4pm Central Time

Early rate expires 10/30/2024

Quantity: 1 $ 269.00
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Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives

Upon completion, participants should be able to:

  • Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
  • Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
  • Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.

Some of the Topics Included

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

Target Audience

This is an introductory-intermediate level workshop.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Trainer: Jennifer Slay

Jennifer is an accomplished leader and social work expert. She has over 20 years of experience in enhancing organizational development through focused diversity, equity, inclusion, and decolonization initiatives. She has an Honours Bachelor's degree in Anthropology and Social Work, a Master’s degree in Social Work, and is the Director of EDID at King's University College. Jennifer is also the co-founder of a coaching and counselling group, and is recognized for her ability to foster workplace environments that prioritize growth, healing, and inclusivity. Jennifer’s work centres around empowering organizational leaders and teams through tailored programs that emphasize emotional intelligence, cognitive behavioural therapy techniques, and resilient communication strategies. As a passionate advocate for systemic change, Jennifer believes in the power of inclusive cultures where everyone feels valued and empowered to contribute to their fullest potential.

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