CTRI ACHIEVE

Leadership & Management

Management and Supervision

The Crucial Skills

Effective supervision ensures teams stay focused, supported, and productive. This training builds essential management and supervision skills.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

Build Strong Management and Supervision Skills

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Participants will also consider how their communication and personal approach to management affects the people they lead.

Learning Objectives

Describe the role of management and supervision in healthy workplaces

Recognize your management style and its impact on staff

Explain the hiring process

Initiate employment to foster engagement

Manage performance throughout the employment relationship

List respectful, dignified approaches to discipline

12,500+

Professionals Trained

4.3 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$149

/ per person

Start right away – no scheduling required

Learn at your own pace, in manageable sections

Follow along with a full downloadable manual

Earn a certificate and continuing education credits

Access anytime, on any device

Share access across your team for consistent learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $389

/ per person

Learn from an experienced facilitator

Ask questions and get real-time guidance

Connect and learn alongside peers

Engage in discussions and practical exercises

Earn 6 CECs per day of training

Receive a certificate upon completion

View Upcoming Dates

Personalized training solutions for your team.

Starting at

$4,000

per session

Additional Options

On-Demand Webinar

Condensed training in a video format.

Standalone written learning resource.

What You'll Learn

Strengthen your professional toolkit with strategies you can apply right away. The objectives below outline the core competencies you'll build through this training.

Understand the Management Role

Develop clarity on what managers are actually responsible for – and how the shift from doing to leading others requires a fundamentally different set of skills and priorities.

Supervision Skills That Work

Learn how to guide, monitor, and support employees in ways that build capability and confidence rather than creating dependency.

Communicate as a Manager

Develop the communication habits that make management effective – including how to give direction clearly, check in without micromanaging, and deliver feedback that lands well.

Build Accountability in Your Team

Learn how to set expectations clearly and follow through in ways that build a culture of genuine ownership rather than compliance under supervision.

Support Your Staff

Understand what good support looks like in a management context – including when to coach, when to direct, and how to recognize when someone needs more than management can provide.

Improve Team Performance

Develop practical approaches for diagnosing performance gaps, addressing them early, and creating conditions that allow your team to consistently deliver results.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

I'll definitely be on the look out for further training from Achieve. Through other participants I have heard excellent things about other courses. The strengths of the training were the ease of access and the excellent trainer who knew their materials very well and included all participants in the lecture."

Katja Moehl

Bay St. George Residential Support Board

"

ACHIEVE Centre for Leadership has become one of our most trusted resources for all things related to workplace culture and leadership. We have utmost confidence that any of their resources and materials are well-researched, verified, and represents best-practice in the industry. "

Nicole McKeen

City of Kawartha Lakes

"

The best parts of the workshop were that the instructor was engaging, knowledgeable, and professional, and that the diverse group of participants provided interesting contributions and discussion."

Laine Jensen

Edmonton Police Service

FAQs

Common questions about the training.

This training is for:

Leaders, managers, and supervisors

Human resources and people operations teams

Executive directors and senior leadership

Team leads and project managers

Employees moving into leadership roles

Professionals in corporate or organizational settings

Nonprofit and public sector administrators

Anyone who wants to strengthen their leadership and team skills

What does this training cover?

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This workshop builds the core skills managers and supervisors need to guide team performance effectively – including communication, supervision, accountability, and supporting staff development.

Who is this training for?

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This training is designed for new and experienced managers and supervisors who want to strengthen their day-to-day people management practice.

Is this training different from Leadership: The Essential Competencies?

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The two workshops are complementary. This one focuses more specifically on the practical skills of managing and supervising people. The Leadership workshop focuses more on broader leadership competencies and mindset.

Does this training address performance conversations?

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Yes. Giving performance feedback, addressing issues early, and having accountability conversations are core skills developed in this workshop.

Is this training available online or on-demand?

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Yes. ACHIEVE offers this workshop in live, on-demand, and private formats. View current dates or contact us to arrange a session.

Can this be included in ACHIEVE's Leadership and Management Certificate Program?

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Yes. Contact ACHIEVE for details on the certificate program and how individual workshops apply.

Strengthen Your Management Skills

Learn the practical management and supervision skills that improve team communication, accountability, and results. View live training dates, explore on-demand options, or bring this workshop to your team.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included