ACHIEVE Webinars

Dealing with Difficult People

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$29.99

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1

Continuing Education
Credit Hours (CEC)

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.

Trainer: Eric Stutzman Chief Executive Officer

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Learning Objectives

Upon completion of this webinar, participants should be able to:

  • Label three common types of difficult behaviour
  • Identify the cycle of escalating behaviour
  • Understand motivations behind and recall steps involved in dealing with difficult patterns of behaviour

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

On-Demand webinars are recorded and contain 60 minutes of instruction from the facilitator using visual powerpoint slides.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a 10-question quiz over the content, and then you will receive a participation certificate. Please allow 10-15 minutes to complete the quiz.

Continuing Education

While associations and licensing bodies accept Achieve workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Trainer: Eric Stutzman

Chief Executive Officer

Eric is the Chief Executive Officer of ACHIEVE Centre for Leadership and co-author of The Culture Question and Don't Blame the Lettuce. He is a caring and insightful leader who believes that building authentic relationships is the best way to lead people effectively. Eric has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. He is a Chartered Mediator and a past president of the Alternative Dispute Resolution Institute of Manitoba. Prior to working with ACHIEVE, Eric was an administrator, board chair, senior mediator, trainer, and lead negotiator for a variety of other organizations. He believes that the best leaders and employees turn their minds first to listening with curiosity, and never put operations before people. Eric is a gifted trainer and speaker who makes material come alive for participants through humour, storytelling, and real-world application. Eric’s thoughts on leadership and organizational culture can be found here. Contact Eric at: [email protected] 204-783-2069

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