Live Virtual Workshops

Mediation

Facilitating Conflict Resolution

March 18, 2025 - March 19, 2025
(09:00 AM - 04:00 PM CDT )
$599.00 (regular rate)
$549.00 (*early rate)
Location: Online Virtual
Trainer David Jung
*early rate expires 02/25/2025
12
Continuing Education
Credit Hours (CEC)

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Mediation - Live Virtual - March 18-19, 2025; 9am-4pm Central Time

Early rate expires 02/25/2025

Quantity: 1 $ 549.00
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Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This skills-based workshop provides the tools to work with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict. Participants will work with scenarios that help them prepare to intervene and resolve conflict situations.

Learning Objectives

Upon completion, participants should be able to:

  • Name the roadblocks to effective mediation
  • Identify the qualities of an effective mediator
  • Recall how to use key mediation skills and strategies
  • Describe the pre-mediation considerations
  • Recall how to use the five phases of mediation
  • Identify the post-mediation considerations

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.

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Some of the Topics Included

  • The Alternative Dispute Resolution Spectrum
  • Types of Mediation
  • Understanding Conflict Dynamics
  • Assessing the Conflict
  • Road Blocks to Effective Mediation
  • Qualities of a Mediator
  • Mediation Skills and Strategies
  • How to Introduce the Mediation Process
  • Pre-Mediation Considerations
  • The Five Phases of Mediation
  • Post-Mediation Considerations

Target Audience

This is an intermediate level workshop for human resources personnel, leaders, managers and supervisors, and anyone who responsible for helping others with interpersonal tension.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Trainer: David Jung

David is a mediation and leadership specialist, with more than 25 years of experience. He has a degree in Philosophy, a diploma in Counselling, a Master of Arts in Christian Counselling, as well as certifications in Conflict Resolution and Mediation. He has done mediation and conflict resolution work for organizations in Canada, the United States and internationally, and holds a Qualified Mediator designation from the Alternative Dispute Resolution Institute of Canada. In addition to training and consulting with ACHIEVE and his non-profit group, David works in the field of mediation where he volunteers as a mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue on their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.

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