Live Virtual Workshops

Difficult Conversations

Strategies for Challenging Discussions

November 25, 2026
(09:00 AM - 04:00 PM CT )
Location: Online Virtual
Facilitator Mike Labun
6
Continuing Education
Credit Hours (CEC)
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Difficult Conversations - Live Virtual - November 25, 2026; 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 11/04/2026
Quantity: 0
Total Price: $0.00 USD
Difficult Conversations - Live Virtual - November 25, 2026; 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 11/04/2026
Quantity: 0
Total Price: $0.00 USD
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Difficult Conversations - Live Virtual - November 25, 2026; 9am-4pm Central Time
$ 339.00 CAD (regular rate)
$ 299.00 CAD (*early rate)
*early rate expires 11/04/2026

Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Learning Objectives

Upon completion, participants should be able to:

  • Describe how to prepare for the next difficult conversation you encounter
  • Identify when and how to conduct a difficult conversation
  • List some tools to help you in your difficult conversations

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Mike Labun

Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope - people often come to a training to address a particular situation, and they want to leave with a plan to change it. In addition to facilitating workshops, he is a Mediator and is co-author of the book, The Culture Question. Mike is the author of many of ACHIEVE’s workshops including Emotional Intelligence and Mediation. As a trainer, he uses his experiences working in a manufacturing environment, inner-city drop-in, boys camp, and as a mediator to illustrate the material.  Mike has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments. Read blogs written by Mike here.

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