Live Virtual Workshops

Dealing with Difficult People

August 26, 2025
(09:00 AM - 04:00 PM CDT )
$329.00 (regular rate)
$299.00 (*early rate)
Location: Online Virtual
Trainer Alana Abramson
*early rate expires 08/05/2025
6
Continuing Education
Credit Hours (CEC)

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Dealing with Difficult People - Live Virtual - August 26, 2024; 9am-4pm Central Time

Early rate expires 08/05/2025

Quantity: 1 $ 299.00
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We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.

In addition to exploring general patterns of difficult behaviour, you will learn how to navigate bullying, pathological forms of intimidation, and chronic passive-aggressiveness or resistance.

After this workshop, you will know how to recognize these patterns early, manage your own responses, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.

Learning Objectives

Upon completion, participants should be able to:

  • Identify and interpret difficult behaviours
  • Examine your personal dynamics with difficult people
  • Choose how to navigate difficult interactions
  • Develop strategic responses based on specific behaviour types
  • Apply self-awareness to leverage influence

Method of Delivery

Presentation, case studies, small group discussions, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • What Makes Someone “Difficult”?
  • Shift Judgement to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Strategies for Dealing with Bullying Behaviour
  • Strategies for Dealing with Pathological Bullying Behaviour
  • Skills for Dealing with Passive-Aggression and Resistance

Target Audience

This workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership, HR, education, healthcare, or customer service, it equips you to recognize difficult behaviour patterns, manage your own responses, and shift unproductive dynamics.

Whether you’re facing bullying, passive-aggressiveness, or ongoing resistance, you will gain tools to stay grounded, set healthy boundaries, and focus on what you can influence.

If you’ve ever left an interaction feeling frustrated or drained, this training will help you approach those situations with greater clarity, confidence, and control.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Trainer: Alana Abramson

Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana's experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.  

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