Dealing with Difficult People

Trainer: Andrew Wychnenka

Andrew is a conflict management professional with over a decade of experience in delivering conflict management services such as mediation, coaching, and training in a variety of sectors. He is passionate about helping people understand conflict and find solutions to problems that seem insurmountable on their own. He has a bachelor’s degree in Conflict Resolution Studies and Psychology and holds a Chartered Mediator designation through the Alternative Dispute Resolution Institute of Canada. He has conducted over 100 mediation processes in court, family, workplace, and community settings, and has over 18 years of service as a leader in the Canadian military, which includes a deployment to Afghanistan. He also spent five years as a conflict management expert for a government department where he offered internal mediation services, training, and group processes. Andrew believes that a having a mindset that focuses on seeking understanding is the key to resolving conflict. As a facilitator, he is passionate about making the content of a workshop relatable through practical examples and dialogue among participants.