Live Virtual Workshops

Dealing with Difficult People

February 06, 2025
(09:00 AM - 04:00 PM CT )
$329.00 (regular rate)
$299.00 (*early rate)
Location: Online Virtual
Trainer David Jung
*early rate expires 01/16/2025
6
Continuing Education
Credit Hours (CEC)

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Dealing with Difficult People - Live Virtual - February 6, 2024; 9am-4pm Central Time

Early rate expires 01/16/2025

Quantity: 1 $ 299.00
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We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive-aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

Learning Objectives

Upon completion, participants should be able to:

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

Target Audience

This is an introductory-intermediate level workshop.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

This is a live virtual event, please check your system requirements prior to registering.

Trainer: David Jung

David has provided leadership for various non-profit organizations for over 25 years. He has a degree in Philosophy, a diploma in Counselling, a Master of Arts in Christian Counselling, as well as certifications in Conflict Resolution and Mediation. In addition to training with ACHIEVE, he works as ACHIEVE’s Training and Development Specialist. In this role, David provides support to other trainers and ensures that training material reflects the current research in the field and is consistent with ACHIEVE’s core beliefs. He also works in the field of mediation where he volunteers as a Mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.

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