Private Training
Conflict Management Certificate Program
10 days
About This Program
Chances are you’ve been negatively impacted by workplace conflict at some point in your career. This certificate program gives you the fundamental tools required to manage conflict in today’s work environment. You will learn how to communicate effectively during conflict and gain the skills to successfully manage your own emotions, engage in the resolution process, and have difficult conversations that are respectful and professional.
Certificate Program Workshops
- Conflict Resolution Skills
- Personality Differences in the Workplace
- Difficult Conversations – Strategies for Challenging Discussions
- Dealing with Difficult People
- Diversity and Culture – Strategies for Working with Differences
- Mediation – Facilitating Conflict Resolution
Bring this Training to You
Step 1 - Contact Us
An ACHIEVE Training Coordinator will take the time to understand your goals. Together, we’ll find the right training that suits your organization’s unique needs.
Step 2 - Pricing
Prices for private workshops start at $3,200 for a full day, or $2,000 for a half day ($3,700 and $2,500 for Leadership topics). Final costs vary based on factors such as location, group size, and content customization. Contact us today for a detailed proposal.
Step 3 - Confirm
Once you’re ready to proceed, we’ll assign a facilitator and schedule the training. Your facilitator will reach out ahead of time to learn more about your group and tailor the workshop accordingly.
Target Audience
This certificate program is an introductory-intermediate level program. The program will benefit leaders, managers, supervisors, human resource personnel, and anyone who deals with workplace tension and interpersonal conflict.
Method of Delivery
Presentation, experiential practice, case study exercises, personal reflection, and small group discussions.
Topics Included
- Understanding the Dynamics of Conflict
- The Conflict Resolution Process
- Key Skills for Conflict Resolution
- Adapting Your Personal Style to Reduce Tension
- Preparing for Challenging Conversations
- Strategies for Staying Calm in Conflict
- Responding Effectively to Difficult People
- Understanding the Role of Cultural Differences and Promoting Inclusion
Private Training
