Private Training

Conflict Management Certificate Program

10 days

Conflict Management Certificate Program

About This Program

Chances are you’ve been negatively impacted by workplace conflict at some point in your career. This certificate program gives you the fundamental tools required to manage conflict in today’s work environment. You will learn how to communicate effectively during conflict and gain the skills to successfully manage your own emotions, engage in the resolution process, and have difficult conversations that are respectful and professional.

Certificate Program Workshops

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Bring this Training to You

Step 1 - Contact Us

An ACHIEVE Training Coordinator will take the time to understand your goals. Together, we’ll find the right training that suits your organization’s unique needs.

Step 2 - Pricing

Our pricing is based on several factors, including group size, the training topic, session length, and any applicable travel costs. We’ll provide you with a no-obligation quote tailored to your situation.

Step 3 - Confirm

Once you’re ready to proceed, we’ll assign a facilitator and schedule the training. Your facilitator will reach out ahead of time to learn more about your group and tailor the workshop accordingly.

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Reach out to bring this training to your organization.

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Target Audience

This certificate program is an introductory-intermediate level program. The program will benefit leaders, managers, supervisors, human resource personnel, and anyone who deals with workplace tension and interpersonal conflict.

Method of Delivery

Presentation, experiential practice, case study exercises, personal reflection, and small group discussions.

Topics Included

  • Understanding the Dynamics of Conflict
  • The Conflict Resolution Process
  • Key Skills for Conflict Resolution
  • Adapting Your Personal Style to Reduce Tension
  • Preparing for Challenging Conversations
  • Strategies for Staying Calm in Conflict
  • Responding Effectively to Difficult People
  • Understanding the Role of Cultural Differences and Promoting Inclusion

Private Training

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