On-Demand Workshops

Polarizing Conversations

How to Talk About Triggering Topics

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$109.00
2.5

Continuing Education
Credit Hours (CEC)

Do you want to learn how to maintain relationships when discussing potentially triggering issues? Many people find themselves ill-prepared for these conversations and, as a result, avoid them or feel overwhelmed when they’re happening. This workshop equips you with skills for managing your own emotions and understanding the various dynamics of having polarizing discussions so you can confidently ensure they are productive and respectful. This is helpful for talking about things such as gender and equity, race relations, environmentalism, the pandemic, and remote work. No matter where you might have to discuss a polarizing issue, this workshop teaches you to do so in a way that will leave everyone feeling heard and respected.

Trainer: Kristen Deuzeman,

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Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Explain polarizing conversations and their many layers
  • Identify our natural emotional responses to challenging interactions
  • Utilize listening and validation to reduce tension
  • Demonstrate how to set up conversations for success and make people feel safe
  • Practice skills to engage in conversations about polarizing topics

Some of the Topics Reviewed

  • Understanding the Dynamics of Polarizing Topics
  • Our Natural Responses to Challenging Interactions
  • Preparing for the Polarized Conversation
  • Depersonalizing the Conversation
  • Finding Common Ground
  • Utilizing Empathy and Validation
  • How to Help People Feel Safe
  • Engaging in a Respectful Conversation

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Trainer: Kristen Deuzeman

Kristen is an Organizational Psychologist who specializes in psychological assessments. She completed her undergraduate degree at the University of Ottawa, and her graduate work at both the University of Ottawa and Concordia University. In addition to training with ACHIEVE, Kristen is the clinical director for a psychological services agency where she supervises a team of clinicians and works with clients suffering from burnout, anxiety, PTSD, and workplace conflict. As a leader, she believes that continuous development and self-awareness is essential to one’s ability to serve others. As a trainer, Kristen combines her experience in organizational psychology and clinical work to enhance self-discovery and skill development for participants. She is a passionate facilitator who uses warmth and humour to create engaging and meaningful workshops. Read blogs written by Kristen here.

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