On-Demand Workshops

Communication

The Crucial Skills

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$149.00
5

Continuing Education
Credit Hours (CEC)

In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This workshop focuses on the core skills for communicating with clarity in the workplace. Participants will hone their verbal communication strategies including speaking and listening skills. They will also learn approaches for utilizing communication technologies such as phone, email, and video conferencing more effectively. This training will give participants tools and strategies to communicate with clarity and purpose while choosing the best medium for the message.

 

Trainer: Jessica Antony,

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Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Identify steps to improve skills to listen, speak, persuade, email, and text
  • Describe positive communication with coworkers
  • List steps for effective communication
  • Identify a plan of meaningful communication in one’s own work environment

Note: An e-manual for this workshop is included in purchase.

Some of the Topics Reviewed

  • The Complexity of Communication
  • Communication Styles
  • The Importance and Role of Body Language
  • Skills for Connecting with Others
  • Strategies for Speaking Effectively
  • Tools for Persuading Others
  • Phone Etiquette
  • Making Email Work for You and Your Recipients
  • Technology and Communication

Target Audience

This is an introductory level workshop.

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.

Trainer: Jessica Antony

Jessica is a communications specialist with over a decade of experience helping others share their stories, with a focus on collaborative communication, editorial development, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership, communication skills, and content creation, and has been teaching in the Department of Rhetoric, Writing, and Communications at the University of Winnipeg since 2009. In all her work, she is committed to developing and maintaining trusting relationships, with an attention to cultural differences, working styles, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly, respectfully, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.

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