Frequently Asked Questions

Paid participants will receive the Zoom meeting login details by email 3-4 calendar days prior to the date of the event. Please note, payment is required to receive the login information. If you do not see the login details email in your inbox, please check your junk, spam, or promotions folder.

The start time for our trainings will vary by topic and can be found on your registration. Please note that our virtual trainings are scheduled using Central Time (Winnipeg Time) and observe Daylight Savings. To confirm the start time for your location, use this time zone converter, or contact our office.

Yes, you will receive a PDF copy of the training manual, along with the login details, in an email 3-4 days prior to the training.

No, we do not provide recordings of our virtual trainings. If you are unable to attend on the scheduled date(s), we offer On-Demand Workshops as an alternative. For more information, please contact our office.

We take several security measures to ensure your security while using Zoom, including:

• A unique password for each virtual training
• Screen sharing by participants is not enabled (only the host can share their screen)
• File transfer is not enabled
• The waiting room feature allows us to monitor who can join the meeting
• The host can easily remove anyone from the meeting, if needed

You have access to the training for 1 year from the date of payment. After the year, the on-demand will expire and you will no longer have access to the video series in your account library. Access to the PDF workshop manual (for workshops) and PowerPoint slides (for webinars) does not expire.

We ask that you purchase a unit of the on-demand workshop for each person that will be viewing. If you have purchased multiple units, you can share them with others through your account library.

You can purchase multiple units of an on-demand training if you would like to share it with other people. Please note that if you have only purchased one unit and you share it with someone else, you will no longer have access to the training.

To share access:

1. Go to your account library and find the training you wish to share.
2. Click on the “Share” button.
3. Click “Need to add a Sub-User?”, enter the email address of the person you wish to share with, then click “Add User”.
4. From the drop-down menu, select the user, and click “Share”.

To view the progress of the person you’ve shared with:

1. Go to your account library and find the training you have shared.
2. Click on the “Share” button.
3. You will be able to see their status and if they’ve completed the training, will see their certificate.
4. Alternatively, you can click “Manage My Team” and then click on the “View Progress” button for any of your team members to view progress on all of the trainings they have access to.

For additional assistance, please contact our office.

Yes and no. Many of our current on-demand trainings are recordings from previous live virtual workshops that have been edited to exclude group discussion. For this reason, the training is shorter in duration and not interactive, but has all the same training content as our virtual or in-person workshops.

The start time for our trainings will vary by topic and can be found on your registration. We recommend arriving between 15 and 30 minutes early to sign in. Regular breaks are scheduled throughout the day, and participants are on their own for lunch from noon to 1:00pm (unless otherwise stated).

Attendance usually ranges from 15-30 participants. To better facilitate group interaction, spots are limited in most of our in-person events.

Lunch is not provided (unless otherwise stated). If you are attending a training where lunch is provided, please let us know in advance if you have any dietary restrictions or food-related allergies.

Refreshments provided (coffee and tea) throughout the day and a light morning snack that may consist of whole fruit and muffins/pastries.  If these options do not suit your dietary restrictions, you may want to bring your own snack.

If you have scent-triggered allergies or sensitivities, please advise us and we will contact the participants and ask that they refrain from wearing scented products.

We make it easy to bring our trainings to you, either virtually or in-person.  Our facilitators are based in most major cities across Canada. They frequently travel to remote locations throughout Canada and the US.

You can visit our Private Training page for more information about how it works, the benefits of private training, and to contact a private training coordinator.

We can often find availability on short notice. However, in order to secure your preferred training dates, it is best to contact us six weeks to three months in advance.

Yes, please contact a Private Training Coordinator for specific arrangements.

Yes, with private training, we can easily tailor the workshop to fit your unique context. If you need a workshop that is shorter or longer than we have listed, we can often modify our delivery to fit your timeframe. Let us know if you don’t see the topic you need.

Yes! If you would like certificates, you can submit a list of participant names to your Private Training Coordinator after the training. We can create certificates for your group and send them to you in a PDF or printed format.

Yes, our facilitators are culturally sensitive and see it as a privilege to be invited into Indigenous communities to facilitate training. We believe in building relationships and approach teaching with humility and an open heart and mind. Please see our Mission, Vision, and Beliefs page for more information on our responsibility for reconciliation with Indigenous communities.

Yes, we can help you to assess your organization’s training needs to provide guidance for developing a training plan that builds on learning from one year to the next. One way we do this is through our multi-day certificate programs (Mental Health Counselling Skills, Crisis and Trauma Response) that can be done over months or years. We customize certificate programs to your specific interests. Check out our Certificate Programs page or contact our Managing Director for more information.

Yes, we can train your staff to deliver most of our workshops using a Train-the-Trainer format. For our clinical workshops, certain education and clinical experience level requirements apply for facilitators.

We also deliver a public train-the-trainer program for De-escalating Potentially Violent Situations and Trauma-Informed Care. Check out our Train-the-Trainer page or contact our Train-the-Trainer Coordinator for more information.

The following private workshops is currently available in French:

• Crisis Response Planning
• De-escalating Potentially Violent Situations
• Mental Health Concerns in Children and Youth
• Suicide Intervention Skills – Promoting Life
• Trauma-Informed Care – Building a Culture of Strength
• Vicarious Trauma – Strategies for Resilience

Contact us if there is a different topic you are interested in.

Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee and applicable taxes. Alternatively, you may receive a credit which can be used towards a future order.

Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify of us of the name and contact information of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

When you’ve completed your online registration, it will take you to a page stating that your order has been received. Shortly after you’ve completed the order, you will receive your invoice or receipt to your billing email. If you do not receive a confirmation within one business day, please contact our office. You can also view your orders on your account dashboard.

Yes! You will receive a certificate on completion of our trainings, which will include the given number of credit hours. CTRI is formally approved for CECs with a number of licensing boards, colleges, and associations. To view the full list, please visit our Continuing Education Credits page.

Please note that our free community events do not offer CECs.

In Canada, you can apply for a Federal-Provincial Job Grant in order to receive funding to attend our trainings. This is applicable for those who are employed, but are seeking training to enhance their skills in an existing job. Please click on the province or territory where you reside: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, or Yukon.

Yes! Please see the below training format for details on how you can receive a certificate.

On-Demand Training: After completing the video(s), you can complete a test to receive a PDF certificate. While you need a score of 100% to pass the test, you will have as many tries as you need to complete it.

Virtual Training: You will be sent a certificate by email within 2 business days following the training. Please note that if you were not signed into the meeting with your name, you will need to contact our office to confirm your display name and receive your certificate.

In-Person Training: If you are present for the full training, you will receive a printed certificate at the workshop. Please note that if you registered close to the date of the training, you may receive your certificate by mail following the event.

Please note that our free community events do not offer certificates.

We are committed to providing the most current and relevant training materials. Our programs are continuously updated to reflect the latest information and best practices to enhance your learning experience and keep you ahead of the curve.

Yes! We have several discounts you may be eligible for:

• Early Rate: up to 10% off in-person and virtual workshops
  • Register at least three weeks before a workshop and four weeks before a train-the-trainer or certificate program to receive the reduced rate.
    
    
• Bulk Training: up to 5% off in-person and virtual workshops
  • To receive this rate on registrations, place an order with four or more registrations for an in-person or virtual workshop.
  • To receive this rate on on-demand workshops, purchase three or more units of an on-demand workshop on the same order.

• Student/Senior Discount: 25% off in-person and virtual workshops
  • If you’re a student or 65+, you can receive an additional 25% off our in-person or live virtual workshops. Email [email protected] for more information.

• Bulk Resources: free shipping
  • Spend $50+ on your order of books, print manuals, or print assessment tools to receive free expedited shipping.

• Member Plan Subscription: 10% off workshops plus exclusive discounts
  • Subscribe to our Member Plan to receive an ongoing 10% off all workshops (in-person, live virtual, and on-demand). You’ll also receive unlimited access to our on-demand webinar library, and other exclusive monthly discounts.

*Prices are Subject to Change