Frequently Asked Questions

Live Virtual Workshops – On-Demand Workshops – On-Demand Webinars – Sharing Content – In-Person Workshops – Private Training – Accessibility – Discounts

Live Virtual Workshops

Q – When will I receive the login details?
A – Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event. Please note, payment is required in order to receive the login details. If you do not see this email in your inbox, please check your junk, spam, or promotions folder.

Q – What time will the live virtual workshop start?
A – Full-day live virtual workshop will begin at 9:00AM and end at 4:00PM Central Time (Winnipeg time). Regular breaks are scheduled throughout the day, along with a lunch break from 12:00-1:00 PM. A half-day live virtual workshop will begin at 10:00 AM and end at 1:00PM Central Time (Winnipeg time). *Please check your time zone and note that Winnipeg observes daylight savings time.

Q – Will I receive a certificate?
A – For live virtual workshops, you will be sent a certificate within 1-2 business days if you sign in to the meeting with your name. If you were not signed in with your name but viewed the workshop, please contact us to receive a certificate.

Q – Will I be able to ask the trainer questions?
A – Yes, this will be a highly interactive day with breakout group conversation. You can speak directly to the trainer as well as you can type the questions you have through the chat function.

Q – Will I receive a manual?
A – For live virtual workshops, you will receive a PDF copy of the workshop manual with the login details.

Q – Will the trainer or other participants be able to see me during the live virtual workshop?
A – Yes, you are encouraged to have your video on during Live Virtual Workshops as it increases the quality of the interactions between participants and the trainers as well as in the breakout sessions.

Q – Will the live virtual workshop be recorded?
A – Live virtual workshops are not recorded, but we typically have an on-demand version of the workshop that you can purchase and watch. Please visit the On-Demand Workshops section of our website for more info.

Q – What is required to view the live virtual workshop?
A – To view a live virtual workshop, you will need to have a desktop computer or mobile device with speakers. Please refer to the link below to ensure you will be able to view the live virtual event. TIP: Use a wired internet connection (not Wi-Fi) for the best viewing experience. View our system requirements.

Q – I am concerned about the security of the Zoom platform. What are you doing to ensure privacy and security for Virtual training?
A – The Zoom Security measures we take include:

A unique password for each virtual training
Screen sharing by participants is not enabled (only the host can share their screen)
File transfer is not enabled
The waiting room feature allows us to monitor who can join the meeting
The host can easily remove anyone from the meeting if needed

Q – How often are your training materials updated?
A – We are committed to providing the most current and relevant training materials. Our programs are continuously updated to reflect the latest information and best practices.

Q – Will the content change after I register for a program?
A – Yes, the content may be updated after your registration date. These updates are designed to enhance your learning experience and keep you ahead of the curve.

Q – Why do you update the training materials so frequently?
A – We believe in continuous improvement to ensure that our training materials are always up to date with the latest information and best practices. This commitment helps us provide you with the best possible learning experience.

On-Demand Workshops

Q – For how long will I have access to the on-demand workshop?
A – Once we receive payment, you will have access to the workshop for 60 days. After the 60 days, the video series will expire. However, access to the workshop manual PDF does not expire.

Q – Will I receive the same information from the on-demand workshop as I would if I attended the live workshop?
A – Yes and no. Our on-demand workshops are recordings of previously streamed public workshops that have been edited to exclude most group discussion. For this reason, the training is shorter in duration and not interactive, but contains all of the same content.

Q – What does the on-demand workshop look like?
A – This is a recording of either a in-person or live virtual workshop. You will be able to see our trainer presenting to a group, and you will receive a PDF copy of the manual. For an example, check out our free on-demand workshop.

Q – Will I receive a certificate?
A – Yes, you can receive a certificate for an on-demand workshop. Once you have viewed the final video in the series, a button will prompt you to take a test. Upon receiving a score of 100%, you can enter your name and email address to receive a certificate. You have as many tries as you need to complete the quiz.

Q – Is there a resource manual to follow while watching the workshop?
A – Yes, you will receive a PDF copy of the workshop manual for you to follow along.

Q – Can another person view the workshop?
A – We ask that you purchase a unit of the on-demand workshop for each person that will be viewing. If you have purchased multiple units, you can share them with others through your account library. If you use all of your shares, you will no longer have access to the workshop within your own account.

On-Demand Webinars

Q – What is required to view an on-demand webinar?
A – To view an on-demand webinar, you will need to have a computer or device with javascript enabled and speakers. Be sure your browser is updated to the latest version. We also have a different free web inar available every month that you’re welcome to view.

Q – For how long will I have access to the on-demand webinar?
A – Once we receive payment, you will have access to the webinar in your account library for 30 days. After the 30 days, the video will expire. However, access to the PowerPoint slides does not expire.

Q – Will I receive the same information from the webinar as I would if I attended the public workshop?
A – No, the webinar is an abbreviated version of the workshop material.

Q – What does the webinar look like?
A – You will be able to see the presenter and the PowerPoint presentation at the same time. For an example, check out our free webinar.

Q – Will I receive a certificate?
A – Yes, you can receive a certificate for an on-demand webinar. Once you have viewed the entire webinar, a button will prompt you to take a quiz. Upon receiving a score of 100%, you can enter your name and email address to receive a certificate. You have as many tries as you need to complete the quiz.

Q – Can I receive a copy of the PowerPoint slides?
A – Yes, you can download a PDF copy of the PowerPoint slides when you open the webinar in your account library.

Q – Is there a resource manual to follow while watching the webinar?
A – No, we do not have abbreviated versions of our resource manuals available. However, you are welcome to purchase a resource manual on our website (please note that these manuals are intended to be used for the full-day workshops, so there will be more information than is discussed in the webinar.

Q – Can another person view the webinar?
A – We ask that you purchase a unit of the on-demand webinar for each person that will be viewing. If you have purchased multiple units, you can share them with others through your account library. If you use all of your shares, you will no longer have access to the webinar within your own account.

Q – What is required to view an on-demand workshop?
A – To view an on-demand workshop, you will need to have a computer or device with javascript enabled and speakers. Be sure your browser is updated to the latest version. We also have a free on-demand workshop available that you’re welcome to view and test out on your system.

Q – How do I share on-demand content with someone else.
A – From your library in your account, click on the share button on the product you wish to share. Simply select the person you want to share with from the drop-down menu and click share. Alternatively, you can click “Need to add a Sub-User” and enter the email address of someone you want to share with. It will automatically add them as a sub-user to your account, and you can then select their name from the drop-down.

Q – How do I share an e-course?
A – E-courses are shared in the exact same way as other on-demand content. Simply click the share button on the e-course in your library, click share, and select the person you want to share with from the drop-down.

Q – Can I see if someone I’ve shared content with has completed the training?
A – Yes! Simply go to the library in your account, click on the share button on the item you’ve shared with them, and it will show the status of that person’s progress. If they’ve completed the training, the certificate icon will be blue and you can download their certificate from your account. Additionally, if you go to the Sub-User Management tab, you can click on your sub-user’s name and it will take you to the video data tab for that person, and you can see all the items you have shared with them along with their progress and certificates if completed.

In-Person Workshops

Q – What time do in-person workshops start?
A – The workshop will start at 9:00 a.m. and finish around 4:00 p.m. Please arrive between 8:30 and 8:45 a.m. to sign in. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon until 1:00 p.m.

Q – Where is the workshop location?
A – Go to our Upcoming Training Events page to view the workshop you are attending. The workshop location can be found there, alongside other workshop information.

Q – How many participants are in each workshop?
A – To better facilitate group interaction, participation is limited to 60 participants in most workshops. Attendance usually ranges from 25-40 participants.

Q – Which workshops are coming up next?
A – Our final winter-spring schedule is posted in November and our fall schedule is posted in July. Go to our Upcoming Training Events to view upcoming workshops in your area.

Q – How will I know if ACHIEVE received my order?
A – When you’ve completed your online registration, it will take you to a page stating that your order has been received. Shortly after you’ve completed the order, you will receive your invoice or receipt to your email. If you do not receive a confirmation within one business day, please contact our office. You can also view your orders on your account dashboard.

Q – Will I receive a certificate?
A – All participants who attend the entire workshop will receive a certificate of participation at the end of the workshop. The amount of continuing education credits listed on the certificate will be adjusted if you are only able to attend part of the workshop.

Q – Can I register at the door?
A – We strongly suggest you register in advance to ensure seating. However, if there is space available, you may register at the door (we encourage you to call in advance to ensure there is space available).

Q – Is lunch provided?
A – Lunch is not provided (except for the train-the-trainer workshop). Our training venues often have a restaurant on the premises, or there are restaurants close by.

Q – Will the room be warm or cold?
A – We encourage you to bring a sweater or dress in layers as the room temperature often varies.

Q – What is your cancellation policy?
A – Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee and applicable taxes. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Q – Will I receive continuing education credits for this workshop?
A – Our workshops are approved for continuing education credits with the Canadian Counselling and Psychotherapy Association (CCPA), Canadian Professional Counsellors Association (CPCA), Association of Social Work Boards (ASWB), National Board for Certified Counselors (NBCC), Alberta College of Social Workers (ACSW), Vocational Rehabilitation Association of Canada (VRA Canada), Association of Cooperative Counselling Therapists of Canada (ACCT), Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS).

Q – Are there any grants or bursaries available to attend our trainings?
A – In Canada, you can apply for a Federal-Provincial Job Grant in order to receive funding to attend our trainings. This is applicable for those who are employed, but are seeking training to enhance their skills in an existing job. Please click on the province or territory where you reside: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, or Yukon.

Private Training

Q – How can we offer a workshop in our community/school/organization?
A – We make it easy to bring our workshops to you. You can visit our Private Training page for more information about how it works, and the benefits of private training. You can email us at [email protected], [email protected], or call us at 1-877-353-3205 for more details and a fee structure. When you call, ask for the Private Training Coordinator.

Q – Are you available to do a training on a specific date?
A – We are normally quite flexible with training dates and can accommodate most requests. Check with our Private Training Coordinator to find out about our trainers’ availability.

Q – How far in advance should I book a date for private training?
A – We can often find availability on short notice. However, in order to secure your preferred training dates, it is best to contact us six weeks to three months in advance.

Q – Can you offer training in my remote community?
A – Yes, we will come to you! Our facilitators are based in most major cities across Canada. They frequently travel to remote locations throughout Canada and the US.

Q – What is the minimum or maximum number of participants needed for a private workshop?
A – We can accommodate any size of group. Most clients find that 10-30 participants is an ideal size for an interactive workshop.

Q – Do your trainers deliver keynote sessions?
A – Yes, please contact a Private Training Coordinator for specific arrangements.

Q – Can you customize your workshop to fit the needs of my team?
A – Yes, with private training we can easily tailor the workshop to fit your unique context. If you need a workshop that is shorter or longer than we have listed, we can often modify our delivery to fit your timeframe. Let us know if you don’t see the topic you need.

Q – Can we receive certificates for private training?
A – Yes, if you want them. After the workshop, you can submit a list of participant names to your Private Training Coordinator. We can create certificates for your group and send them to you in a PDF or printed format.

Q – Do your workshops qualify for continuing education credit hours?
A – Many certifying bodies have recognized ACHIEVE workshops for continuing education credits.

Q – Do your trainers have experience working in Indigenous, First Nation, Metis, and Inuit contexts?
A- Yes, our trainers are culturally sensitive and see it as a privilege to be invited into Indigenous communities to facilitate training. We believe in building relationships and approach teaching with humility and an open heart and mind. Please see our Mission, Vision, and Beliefs page for more information on our responsibility for reconciliation with Indigenous communities.

Q – Can you assist with planning multiyear training plans?
A – Yes, we can help you to assess your organization’s training needs to provide guidance for developing a training plan that builds on learning from one year to the next. One way we do this is through our multi-day certificate programs that can be done over months or years. We customize certificate programs to your specific interests. Check out our Certificate Programs page or contact our Managing Dir ector for more information.

Q – Do you offer Train the Trainer programs?
A – Yes, we can train your staff to deliver most of our workshops using a Train-the-Trainer format. For our clinical workshops, certain education and clinical experience level requirements apply for trainers. We also deliver a public train-the-trainer program for De-escalating Potentially Violent Situations™. Check out our Train-the-Trainer page or contact our Managing Director for more information.

Q – Do you offer private workshops in French?
A – Our De-escalating Potentially Violent Situations™ workshop is currently available in French. Let us know if there’s a different topic you are interested in.

Q – Can you deliver training through video conferencing?
A – Yes, contact a Private Training Coordinator for more information.

Accessibility

We strive to make our workshops accessible to everyone, and for the workshop environment to be welcoming of all people. If you do not see your needs listed below, contact us and we’d be more than happy to accommodate your needs. Our workshops are spaces for people of all classes, ethnicities, genders, and sexual identities. We aim to be an all-inclusive space where people can foster their knowledge free of judgement.

Visual Impairments:
We can custom-print our manuals to fit your needs. We are able to adjust font type, font size, and paper colour. We can also provide a PDF copy of the manual for you to review ahead of time.

Hearing Impairments:
We will provide your ASL interpreter with a complimentary registration.

Mobility Impairments:
Please contact our office and we will make sure the workshop space is accessible.

Allergies:

If you have scent-triggered allergies or sensitivities, please advise us and we will contact the participants and ask that they refrain from wearing scented products.

Our workshops do not include lunch. There are refreshments provided (coffee & tea) throughout the day and a light morning snack that may consist of whole fruit and muffins/pastries. If these options do not suit your dietary restrictions, you may want to purchase something from the hotel restaurant or bring your own snack.

If you are attending a training where lunch is provided (Train the Trainer, conferences or intensive certificate programs ) please let us know in advance if you have any dietary restrictions or food-related allergies.

Contact our office at 1-877-353-3205 or via e-mail at [email protected].

Discounts

Q – Are there any discounts available?
A – Yes! We have a few discounts you may be eligible for:

Early Rate
- Register at least three weeks before an in-person or live virtual workshop to receive 10% off.
- Register at least four weeks before a train-the-trainer or certificate program to receive 10% off.
Bulk Orders
- Register for four or more in-person or live virtual workshops or certificate programs on the same order to receive an additional 5% off.
- Purchase three or more on-demand workshops on the same order to receive 5% off.
- Spend $50+ on your order and receive free expedited shipping on books, games, assessment tools, and resource manuals.
Student/Senior Discount
- If you’re a student or 65+, you can receive an additional 25% off our in-person or live virtual workshops. Email [email protected] for more information.
Member Plan Subscription
- Subscribe to our member plan to receive an ongoing 10% off all workshops (in-person, live virtual, and on-demand). You’ll also receive unlimited access to our on-demand webinar library, and other exclusive monthly discounts.

*Prices are Subject to Change

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