Training Topic

Emotional Intelligence

Knowing and Using Our Emotions to Thrive at Work

Emotions are powerful and can be challenging to define, yet they play a crucial role in our interactions and well-being. Emotional intelligence is the ability to understand and manage our own emotions, as well as recognize and influence the emotions of others. This workshop explores the importance of emotional intelligence in the workplace, giving you the tools to enhance your emotional awareness and communication skills. Through self-assessment and skill development exercises, you will learn to identify and articulate your own emotions, constructively respond to the emotions of others, and create an environment where everyone feels heard and understood. You will gain practical skills to improve your emotional intelligence, leading to better relationships and more effective leadership.

 

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Learning Objectives

Upon completion, participants should be able to:

  • Define emotional intelligence
  • Recall the five skill areas of emotional intelligence: self-awareness, emotional regulation, noticing others, social facilitation, engagement balancing
  • Practice associating their own physical sensations with named emotions
  • Strengthen their own emotional intelligence using exercises they have practiced during the workshop
  • Apply their understanding of emotional intelligence to reading the emotions of others and facilitating desired outcomes in practical workplace scenarios

Some of the Topics Included

  • What Emotional Intelligence Is
  • Why Emotional Intelligence Matters
  • The Importance of Emotional Intelligence in the Workplace
  • The Five Skills of Emotional Intelligence (S.E.N.S.E.): Self-Awareness, Emotion Regulation, Noticing Others, Social Facilitation, Engagement Balancing

Target Audience

This is an introductory-intermediate level workshop.

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