Private Training

Dealing with Difficult People

½ or 1 day

About this Workshop

We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.

In addition to exploring general patterns of difficult behaviour, you will learn how to navigate bullying, pathological forms of intimidation, and chronic passive-aggressiveness or resistance.

After this workshop, you will know how to recognize these patterns early, manage your own responses, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.

Inquire about Training

Bring this Training to You

Icon Step 1

Step 1 - Contact Us

An ACHIEVE Training Coordinator will take the time to understand your goals. Together, we’ll find the right training that suits your organization’s unique needs.

Icon Step 2

Step 2 - Pricing

Prices for private workshops start at $3,200 for a full day, or $2,000 for a half day ($3,700 and $2,500 for Leadership topics). Final costs vary based on factors such as location, group size, and content customization. Contact us today for a detailed proposal.

Icon Step 3

Step 3 - Confirm

Once you’re ready to proceed, we’ll assign a facilitator and schedule the training. Your facilitator will reach out ahead of time to learn more about your group and tailor the workshop accordingly.

Begin Today

Reach out to bring this training to your organization.

Contact Us

Target Audience

This workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership, HR, education, healthcare, or customer service, it equips you to recognize difficult behaviour patterns, manage your own responses, and shift unproductive dynamics.

Whether you’re facing bullying, passive-aggressiveness, or ongoing resistance, you will gain tools to stay grounded, set healthy boundaries, and focus on what you can influence.

If you’ve ever left an interaction feeling frustrated or drained, this training will help you approach those situations with greater clarity, confidence, and control.

Method of Delivery

Presentation, case studies, small group discussions, experiential practice, personal reflection, delivered electronically.

Learning Objectives

At the end of this workshop, participants should be able to:

  • Identify and interpret difficult behaviours
  • Examine your personal dynamics with difficult people
  • Choose how to navigate difficult interactions
  • Develop strategic responses based on specific behaviour types
  • Apply self-awareness to leverage influence

Topics Included

  • What Makes Someone “Difficult”?
  • Shift Judgement to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Strategies for Dealing with Bullying Behaviour
  • Strategies for Dealing with Pathological Bullying Behaviour
  • Skills for Dealing with Passive-Aggression and Resistance

Length

Half-day version: The half-day version includes a framework to address difficult behavior patterns. The half-day version does not include bullying behaviors and has less emphasis on skill development.

One-day version:The full-day version of this workshop includes all four difficult behaviors, a framework for addressing difficult behavior patterns, as well as time for reflection, discussion, and skill building.

Private Training

Close
CTA Image
Keep up to date with ACHIEVE

Receive a free Conflict Resolution Skills E-Manual!
Sign me up to receive info on: