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Training Topic
De-escalating Potentially Violent Situations
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
Note, this topic is presented by our partner company, Crisis & Trauma Resource Institute (CTRI). Links on this page will direct you to our CTRI’s site for more information and purchasing..
Learning Objectives
Upon completion, participants should be able to:
- Understand the role of anger in violent incidents
- Identify their own styles of interaction
- Describe a framework for defusing potentially violent situations
- Identify potential risk factors
- Apply the principles learned to their own environment
Some of the Topics Included
- The Physical Violence Spectrum
- Rating Your Workplace Risk Levels
- Anger Cycle and Escalation
- Anger Styles Assessment Questionnaire
- Warning Signs of Potential for Violence
- The Aggression Defusing Process
- Approaching, Containment, and Problem-Solving Strategies
- When and How to Disengage
- Special Considerations for Unique Situations
- Addressing Enablers of Violence
Target Audience
This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence.
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Why should I learn more about this topic?
- Knowing the warning signs of potential violence along with de-escalation strategies will give you confidence when trying to calm an angry person.
- You’ll better understand your own interaction style so you can tailor your de-escalation approach to different situations.
- Understanding the role of anger in violent incidents will empower you to create safer environments wherever you go.
FAQs
Why is knowing how to de-escalate someone important?
Knowing how to calm an angry, anxious, or hostile person helps create safer workplaces and environments for everyone
What kind of de-escalation skills will be useful to me?
We can help you recognize the warning signs of potential violence and understand the anger cycle, which will empower you in a variety of situations. You can also learn and practice assertive communication skills for defusing aggressive people.
Will the skills I learn be applicable to any situation?
While every circumstance is unique, the skills and knowledge gained from this topic can be applied to a wide range of scenarios. The main thing you’ll learn is how to take a less confrontational approach so you can gain control of the situation.
Is DPVS the same as NVCI training?
No, DPVS is not the same as NVCI. NVCI teaches you physical techniques to safely disarm an individual who has already become violent. Our DPVS training teaches you how to de-escalate an angry person before they become violent using interpersonal communication techniques and regulation skills – we do not teach any physical holds or restraints.
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