Training Topic

De-escalating Potentially Violent Situations

If you work with people, it’s crucial to know how to defuse dangerous situations before they become violent. This workshop will equip you with a trauma-informed approach to de-escalate situations with confidence, interpersonal communication skills, and empathy. You will explore the dynamics of how our brains manage escalating emotions, identify enablers of violence, and learn regulation skills so you can confidently navigate tense situations. By the end of this training, you will have a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies.
Note, this topic is presented by our partner company, Crisis & Trauma Resource Institute (CTRI). Links on this page will direct you to our CTRI’s site for more information and purchasing..

 

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Learning Objectives

Upon completion, participants should be able to:

  • Explore the importance of using a trauma-informed approach in the de-escalation process
  • Identify common trauma responses and your role in escalation
  • Understand the importance of emotion regulation in successful de-escalation
  • Implement a practical de-escalation framework
  • Review and practice de-escalation strategies

Some of the Topics Included

  • A Trauma-Informed Approach
  • Putting Trauma Responses in Context
  • Emotion Regulation and the Triune Brain
  • The Impacts of Emotionally Heightened Situations
  • Co-Regulation
  • Overview of Violence
  • Behaviours of Concern and Enablers of Violence
  • Rating Your Workplace Risk Levels
  • The De-escalation Process: Awareness, Connection, Problem-Solving, Closing
  • Promoting Strategies for Whole-Brain Integration
  • When and How to Disengage
  • Practice Scenarios
  • Special Considerations for Unique Situations

Target Audience

This is an introductory-intermediate level workshop for anyone who wants to learn trauma-informed interpersonal strategies to de-escalate emotionally heightened situations and prevent violence.

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Related Resources

Blogs

7 Tips for Defusing Violent Situations

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Infographic

7 Tips for Defusing Potentially Violent Situations

Dealing with Chronic Passive-Aggression

Video

Podcast

Episode 16: De-escalating Potentially Violent Situations

Supplementary Resources

Why should I learn more about this topic?

- Knowing the warning signs of potential violence along with de-escalation strategies will give you confidence when trying to calm an angry person.
- You’ll better understand your own interaction style so you can tailor your de-escalation approach to different situations.
- Understanding the role of anger in violent incidents will empower you to create safer environments wherever you go.

FAQs

Why is knowing how to de-escalate someone important?

Knowing how to calm an angry, anxious, or hostile person helps create safer workplaces and environments for everyone

What kind of de-escalation skills will be useful to me?

We can help you recognize the warning signs of potential violence and understand the anger cycle, which will empower you in a variety of situations. You can also learn and practice assertive communication skills for defusing aggressive people.

Will the skills I learn be applicable to any situation?

While every circumstance is unique, the skills and knowledge gained from this topic can be applied to a wide range of scenarios. The main thing you’ll learn is how to take a less confrontational approach so you can gain control of the situation.

Is DPVS the same as NVCI training?

No, DPVS is not the same as NVCI. NVCI teaches you physical techniques to safely disarm an individual who has already become violent. Our DPVS training teaches you how to de-escalate an angry person before they become violent using interpersonal communication techniques and regulation skills – we do not teach any physical holds or restraints.

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