Private Training

Conflict Resolution Skills

½ or 1 day

About this Workshop

Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

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Bring this Training to You

Step 1 - Contact Us

An ACHIEVE Training Coordinator will take the time to understand your goals. Together, we’ll find the right training that suits your organization’s unique needs.

Step 2 - Pricing

Our pricing is based on several factors, including group size, the training topic, session length, and any applicable travel costs. We’ll provide you with a no-obligation quote tailored to your situation.

Step 3 - Confirm

Once you’re ready to proceed, we’ll assign a facilitator and schedule the training. Your facilitator will reach out ahead of time to learn more about your group and tailor the workshop accordingly.

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Reach out to bring this training to your organization.

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Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

Learning Objectives

At the end of this workshop, participants should be able to:

  • Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
  • Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
  • Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Topics Included

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

Length

Half-day version:The half-day version of this work provides an overview of conflict resolution skills and focusses specifically on resolving conflict connected to misunderstanding and miscommunication.

One-day version:In the full-day version of this workshop, participants will also learn about resolving disagreements and managing conflict style differences. Additional time is included for skill building.

Private Training

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