CTRI ACHIEVE

Conflict Management

Leadership & Management

Conflict Resolution Skills for Leaders

Leaders play a key role in resolving team conflict. This training teaches leadership-specific strategies to manage conflict and maintain team performance.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

Conflict Resolution Skills for Leaders

Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through conflict with clarity and confidence. Participants will learn to use conflict analysis tools to understand complex interpersonal dynamics and team tension which will help them make informed choices for where and when to intervene in a conflict.

Please note: This workshop is taught by both a senior leader and a conflict management specialist.

Learning Objectives

Use conflict analysis tools to understand complex interpersonal dynamics and team tension

Describe where and when to intervene in a conflict

Utilize tools for handling difficult conversations

12,500+

Professionals Trained

4.3 Stars

Trustpilot Rating

500+

Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$119

/ per person

Start right away – no scheduling required

Learn at your own pace, in manageable sections

Follow along with a full downloadable manual

Earn a certificate and continuing education credits

Access anytime, on any device

Share access across your team for consistent learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $389

/ per person

Learn from an experienced facilitator

Ask questions and get real-time guidance

Connect and learn alongside peers

Engage in discussions and practical exercises

Earn 6 CECs per day of training

Receive a certificate upon completion

View Upcoming Dates

Personalized training solutions for your team.

Starting at

$2,750

per session

Additional Options

On-Demand Webinar

Condensed training in a video format.

Standalone written learning resource.

What You'll Learn

Strengthen your professional toolkit with strategies you can apply right away. The objectives below outline the core competencies you'll build through this training.

Lead Through Conflict

Understand your role as a leader when conflict arises and why taking ownership of the situation matters more than staying neutral.

Use Structured Approaches

Apply proven conflict resolution models that give you a repeatable framework for navigating disputes fairly and effectively.

Maintain Relationships Under Pressure

Develop the skills to hold people accountable for behaviour and performance while preserving the working relationships that matter.

Guide Difficult Conversations

Practice facilitating resolution conversations between team members and helping those involved move toward workable agreements.

Keep Performance on Track

Learn how to manage the short-term productivity and morale impacts of conflict while working toward longer-term resolution.

Build Healthier Team Dynamics

Identify the patterns that allow conflict to persist in teams and develop strategies to shift the culture toward more direct and constructive communication.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

I'll definitely be on the look out for further training from Achieve. Through other participants I have heard excellent things about other courses. The strengths of the training were the ease of access and the excellent trainer who knew their materials very well and included all participants in the lecture."

Katja Moehl

Bay St. George Residential Support Board

"

ACHIEVE Centre for Leadership has become one of our most trusted resources for all things related to workplace culture and leadership. We have utmost confidence that any of their resources and materials are well-researched, verified, and represents best-practice in the industry. "

Nicole McKeen

City of Kawartha Lakes

"

The best parts of the workshop were that the instructor was engaging, knowledgeable, and professional, and that the diverse group of participants provided interesting contributions and discussion."

Laine Jensen

Edmonton Police Service

FAQs

Common questions about the training.

This training is for:

Leaders, managers, and supervisors

Human resources and people operations teams

Executive directors and senior leadership

Team leads and project managers

Employees moving into leadership roles

Professionals in corporate or organizational settings

Nonprofit and public sector administrators

Anyone who wants to strengthen their leadership and team skills

How is this different from the general Conflict Resolution Skills workshop?

+

This workshop is specifically designed for people in leadership roles. It focuses on the unique responsibilities leaders have when conflict arises in their teams, including facilitating resolution and maintaining accountability.

Who is this training for?

+

This training is designed for managers, supervisors, team leads, and HR professionals who are responsible for managing people and team dynamics.

What if the conflict involves someone I manage?

+

This is a central focus of the workshop. Participants learn how to navigate conflicts where there is a power differential and how to maintain fairness and trust throughout the process.

Does this training include facilitation skills?

+

Yes, the workshop covers how to facilitate conversations between conflicting parties. This is a skill many managers are expected to have but rarely receive training for.

Is this training available online or on-demand?

+

Yes, ACHIEVE offers this workshop in live, on-demand, and private formats. View current dates or contact us to arrange a session.

Can this be paired with Difficult Conversations or Coaching Strategies for Leaders training?

+

Yes, these workshops complement each other well for leaders who want to strengthen their full range of people skills. Contact ACHIEVE for options.

Lead Conflict with Confidence

Learn leadership-specific strategies to manage and resolve team conflict while maintaining performance and trust. View live training dates, explore on-demand options, or bring this workshop to your team.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included