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achieve

On-Demand Webinar: Mediation

Quiz

Please complete the quiz in a single uninterrupted session to receive a certificate. Note that if you leave the quiz page, your progress will not be saved.

Quiz Certificate

Step 1 of 2

50%

Naming issues” in mediation involves:

Identifying and prioritizing the key issues for both parties to discuss

Naming the issues clearly so that the disputants each be treated fairly

Defining the issues so that the mediator can decide how to proceed

Defining the issues for both parties to be used in the future written agreement

The PRIMARY purpose for “paraphrasing” in mediation is to:

To show empathy for the challenges that the disputants may be going through

To highlight key points during the mediation that will surface interests

A tool used to make sure that each disputant is paying attention to the other

Make sure that the disputants are validated for how they feel about the conflict

One common cause of conflict is a real or perceived breach of trust between disputants.

True

False

A “position” can be best described as:

The position that both disputants agree upon to solve the conflict

Where the disputant is at along the conflict spectrum

A person’s solution to the issue at hand

A stance that a mediator needs to take in order to effectively remain neutral

All conflict is bad and mediators are necessary to effectively deal with it.

True

False

Asking disputants to paraphrase the statements that are presented by the other is an effective strategy in mediation.

True

False

Open-ended questions can often take too much time from the mediation work and should not be used as a strategy.

True

False

An “interest” can be best described as:

The disputant’s hobbies, jobs, likes, and dislikes that define who they are

The disputant’s wants, needs, hopes, and fears that lead them to their position

What the mediator needs to have in common with the disputants

What the disputants need to build rapport with the mediator

“Intent-Action-Effect” can be best described as:

A tool used to surface the intent of the party in order to bring clarity

A tool used to explore actions and the impact on the other party

A tool to help move the mediation process to a favourable outcome

A tool used to explore the intent behind the action and its effect on the other party

Mediation can be an involuntary process.

True

False

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ACHIEVE Centre for Leadership

Phone: 204-452-0180
Toll Free: 877-270-9776
Email: [email protected]

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We acknowledge that our office stands on ancestral lands, on Treaty One Territory. These are the traditional lands of the Anishinaabe, Cree, Anisininew, Dakota, and Dene peoples, and on the homeland of the Métis Nation. We are grateful to our host nations.

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