Managing the Unexpected

When you work with people, the unexpected is bound to happen. And as a team lead, it’s your job to adapt, make decisions under pressure, and communicate these to your team. This manual gives you practical tools and skills to address emotionally complex, people-centred workplace challenges, such as major illnesses, sudden departures, ethical breaches, and other destabilizing disruptions. You’ll be challenged to address the unexpected using a trauma-informed lens, so you can navigate these situations with compassion, clarity, and confidence. When you take a trauma-informed approach, you better understand the human impacts of these types of events and can reduce their duration and impact. You’ll leave this manual knowing how to facilitate recovery, reflection, and renewal after a destabilizing event, so you can create a culture of readiness and a more resilient team. 42 pages

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