On-Demand Webinars

Polarizing Conversations

How to Talk About Triggering Topics

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1

Continuing Education
Credit Hours (CEC)

The workplace has undergone significant changes over the last decade. Important conversations about gender and equity, race, the environment, the pandemic, and remote work have shown us how crucial it is to talk about these topics thoughtfully.

This webinar will help you get a handle on the dynamics of polarizing conversations and how we naturally react to challenging discussions. You’ll learn skills to manage your own emotions while talking about different viewpoints, so you can turn heated discussions into productive and respectful ones. The goal is not to convince others to see things your way, but to listen, empathize, and validate their perspective to foster healthy communication.

Trainer: Kristen Deuzeman

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Learning Objectives

Upon completion of this webinar, participants should be able to:

  • Describe our natural emotional responses to challenging interactions
  • Prioritize curiosity, listening, and validation to reduce tension
  • Summarize key skills for making people feel safe and setting up conversations for success

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

On-Demand webinars are recorded and contain 60 minutes of instruction from the facilitator using visual powerpoint slides.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a 10-question quiz over the content, and then you will receive a participation certificate. Please allow 10-15 minutes to complete the quiz.

Continuing Education

While associations and licensing bodies accept Achieve workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Trainer: Kristen Deuzeman

Kristen is an Organizational Psychologist who specializes in psychological assessments. She completed her undergraduate degree at the University of Ottawa, and her graduate work at both the University of Ottawa and Concordia University. In addition to training with ACHIEVE, Kristen is the clinical director for a psychological services agency. As a leader, she believes that continuous development and self-awareness is essential to one’s ability to serve others. As a trainer, Kristen combines her experience in organizational psychology and clinical work to enhance self-discovery and skill development for participants. She is a passionate facilitator who uses warmth and humour to create engaging and meaningful workshops. Read blogs written by Kristen here.

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