On-Demand Workshops

Dealing with Difficult People

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$149.00
4

Continuing Education
Credit Hours (CEC)

We all encounter people we find difficult, and conversations with them often leave us feeling drained, stressed, or frustrated. This workshop explores what’s really happening beneath the surface of these interactions and provides practical strategies for shifting the dynamic toward more productive outcomes.

In addition to exploring general patterns of difficult behaviour, you will learn how to navigate bullying, pathological forms of intimidation, and chronic passive-aggressiveness or resistance.

After this workshop, you will know how to recognize these patterns early, manage your own responses, and adapt your communication strategies to reduce conflict and foster healthier interactions. This is an opportunity to build your self-awareness and develop personalized approaches to effectively deal with a range of challenging behaviours.

Trainer: Shelly Qualtieri,

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Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Identify and interpret difficult behaviours
  • Examine your personal dynamics with difficult people
  • Choose how to navigate difficult interactions
  • Develop strategic responses based on specific behaviour types
  • Apply self-awareness to leverage influence

Note: An e-manual for this workshop is included in purchase.

Some of the Topics Reviewed

  • What Makes Someone “Difficult”?
  • Shift Judgement to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Strategies for Dealing with Bullying Behaviour
  • Strategies for Dealing with Pathological Bullying Behaviour
  • Skills for Dealing with Passive-Aggression and Resistance

Target Audience

This workshop is for anyone who regularly deals with challenging people and wants practical strategies to respond more effectively. Ideal for professionals in leadership, HR, education, healthcare, or customer service, it equips you to recognize difficult behaviour patterns, manage your own responses, and shift unproductive dynamics.

Whether you’re facing bullying, passive-aggressiveness, or ongoing resistance, you will gain tools to stay grounded, set healthy boundaries, and focus on what you can influence.

If you’ve ever left an interaction feeling frustrated or drained, this training will help you approach those situations with greater clarity, confidence, and control.

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.

Trainer: Shelly Qualtieri

Shelly is a former trainer and blog contributor. Read blogs written by Shelly here.

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