On-Demand Workshop

De-escalating Potentially Violent Situations Refresher

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$119.00
2

Continuing Education
Credit Hours (CEC)

Note: This refresher course is designed for people who have already completed our full length De-escalating Potentially Violent Situations Workshop. It is a great way to renew your knowledge and confidence every year or two. If you’re new to this training, we recommend starting with the full workshop first. 

If you work with people, it’s crucial to know how to defuse dangerous situations before they become violent. This refresher will equip you with a trauma-informed approach to de-escalate situations with confidence, interpersonal communication skills, and empathy. 

You’ll receive a short review of how our brains manage escalating emotions, followed by how enablers of violence contribute to increase in risk. There will be an overview of the de-escalation process, with a focus on awareness and connection. 

By the end of this two-hour refresher, you will have a renewed grasp of how to confidently navigate tense situations with a diverse set of interpersonal tools and strategies. 

Facilitator: Sheri Coburn,

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Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Learning Objectives

Upon completion of this workshop, participants should be able to:

  • Recall key concepts and skills to apply a trauma-informed approach to the de-escalation process
  • Describe the role of emotion regulation in successful de-escalation
  • Analyze how enablers and inhibitors of violence, as well as your own emotional state, influence the de-escalation process
  • Implement a practical de-escalation framework grounded in awareness and connection
  • Assess de-escalation strategies and determine how they would apply to real-life scenarios

Note: An e-manual for this workshop is included in purchase.

Some of the Topics Reviewed

  • A Trauma-Informed Approach to De-escalation
  • Putting Trauma Responses in Context
  • The Impacts of Emotionally Heightened Interactions
  • When and How to Disengage
  • Enablers and Inhibitors to the Risk of Violence
  • The De-escalation Process: Awareness, Connection
  • Using Body Language, Tone, Brain Shifting, and Names to Foster Connection, Validation, and Calm

Target Audience

This intermediate-level training is designed to reinforce and refresh the skills and competencies needed to de-escalate emotionally heightened situations and reduce the risk of violence. It’s intended for those who have already taken our one-day De-escalating Potentially Violent Situations workshop or e-course – whether in-person, live virtual, or on-demand.  

We recommended taking this refresher every 2–3 years to keep your de-escalation skills sharp and top of mind. 

Completing Workshop

Upon viewing the entire workshop, you will be prompted to take a 30 to 60-question test over the content, and then you will receive a participation certificate. Please allow 30-60 minutes to complete the test.

Trainer: Sheri Coburn

Sheri is a Registered Social Worker in the province of New Brunswick who holds a Master of Social Work degree and a Bachelor's degree in Criminology. Her broad range of experience includes working in front line and leadership roles in both government and social service organizations. Sheri values workplaces and organizations that are able to identify, build on, and capitalize on their most valuable resource: the people who work there. She believes people should love their job and that the health and wellness of a workplace and their employees is the best determinant for both individual and organizational success. In addition to her work with ACHIEVE, Sheri is also a counsellor in a private practice setting where she provides counselling in the areas of mental health, addiction, and trauma. As a facilitator Sheri uses humour and passion to create an impactful experience for those in attendance. Read blogs written by Sheri here.

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