ACHIEVE Webinars

Dealing with Difficult People

This is a 1 minute preview of the webinar.

$29.99

Or MEMBER PLAN
(Starting at $11.99 a month/viewer)

1

Continuing Education
Credit Hours (CEC)

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.

Trainer: David Jung

Each on-demand purchase is for one viewer. Please purchase one copy per viewer.

Bundle your webinars! Purchase any three webinars for the price of two. Add three webinars to your cart, and the discount will be applied automatically at checkout.

Learning Objectives

Upon completion of this webinar, participants should be able to:

  • Label three common types of difficult behaviour
  • Identify the cycle of escalating behaviour
  • Understand motivations behind and recall steps involved in dealing with difficult patterns of behaviour

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

On-Demand webinars are recorded and contain 60 minutes of instruction from the facilitator using visual powerpoint slides.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a 10-question quiz over the content, and then you will receive a participation certificate. Please allow 10-15 minutes to complete the quiz.

Continuing Education

While associations and licensing bodies accept Achieve workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits

Trainer: David Jung

David has provided leadership for various non-profit organizations for over 25 years. He has a degree in Philosophy, a diploma in Counselling, a Master of Arts in Christian Counselling, as well as certifications in Conflict Resolution and Mediation. In addition to training with ACHIEVE, he works as ACHIEVE’s Training and Development Specialist. In this role, David provides support to other trainers and ensures that training material reflects the current research in the field and is consistent with ACHIEVE’s core beliefs. He also works in the field of mediation where he volunteers as a Mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.

Team Member Icon
Access to over 50 Webinars

Join Our Member Plan

Not only does our Member Plan get you access to our library of webinars but you also receive special promotions like 25-50% off select items!

Sign Up Today
CTA Image
Keep up to date with ACHIEVE

Receive a free Conflict Resolution Skills E-Manual!
Sign me up to receive info on: