Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This manual will review the key elements of preparing for, conducting, and concluding difficult conversations. Readers will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved. 33 pages

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