Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This manual explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Readers will learn skills for responding confidently and effectively to conflict. 34 pages

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