Live Virtual Workshops

Conflict Resolution Skills

April 13, 2027
(09:00 AM - 04:00 PM CDT )
Location: Online Virtual
Facilitator Mike Labun
6
Continuing Education
Credit Hours (CEC)
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Conflict Resolution Skills - Live Virtual - April 13, 2027; 9am-4pm Central Daylight Time
$ 349.00 CAD (regular rate)
$ 309.00 CAD (*early rate)
*early rate expires 03/23/2027
Quantity: 0
Total Price: $0.00 USD
Conflict Resolution Skills - Live Virtual - April 13, 2027; 9am-4pm Central Daylight Time
$ 349.00 CAD (regular rate)
$ 309.00 CAD (*early rate)
*early rate expires 03/23/2027
Quantity: 0
Total Price: $0.00 USD
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Conflict Resolution Skills - Live Virtual - April 13, 2027; 9am-4pm Central Daylight Time
$ 349.00 CAD (regular rate)
$ 309.00 CAD (*early rate)
*early rate expires 03/23/2027

Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives

Upon completion, participants should be able to:

  • Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
  • Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
  • Effectively utilize the four-part framework for conducting positive conflict resolution conversations

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

*Please allow only the registered individual(s) to view the materials.

Note: An e-manual for this workshop is included in purchase.

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Some of the Topics Included

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

Target Audience

This is an introductory-intermediate level workshop.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

The fees above are for a live event and do not include any copyright or licensing fees for creating recordings or reproductions of the workshop. Participants may not use AI tools or other technology to capture, transcribe, or replicate facilitator content without prior written consent. Exceptions may be granted for accessibility purposes—please contact us in advance to discuss accommodations.

This is a live virtual event, please check your system requirements prior to registering.

Participants will receive the Zoom meeting login details and information about viewing the live virtual workshop by email 3-4 calendar days prior to the date of the event.
Please note, payment is required in order to receive the login details.

Facilitator: Mike Labun

Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope - people often come to a training to address a particular situation, and they want to leave with a plan to change it. In addition to facilitating workshops, he is a Mediator and is co-author of the book, The Culture Question. Mike is the author of many of ACHIEVE’s workshops including Emotional Intelligence and Mediation. As a trainer, he uses his experiences working in a manufacturing environment, inner-city drop-in, boys camp, and as a mediator to illustrate the material.  Mike has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments. Read blogs written by Mike here.

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