Safety & Violence Prevention

De-escalating Potentially Violent Situations

Gain practical, evidence-based skills and confidence through comprehensive training designed for real-world application.

4.9 (12,500+ enrolled)
Access On-Demand View Upcoming Dates
Available for Private Delivery
Certificate Included

If you work with people, it’s crucial to know how to defuse dangerous situations before they become violent. This workshop will equip you with a trauma-informed approach to de-escalate situations with confidence, interpersonal communication skills, and empathy.

You will explore the dynamics of how our brains manage escalating emotions, identify enablers of violence, and learn regulation skills so you can confidently navigate tense situations. By the end of this training, you will have a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies.

Learning Objectives

Explore the importance of using a trauma-informed approach in the de-escalation process
Identify common trauma responses and your role in escalation
Understand the importance of emotion regulation in successful de-escalation
Implement a practical de-escalation framework
Review and practice de-escalation strategies
12,500+
Professionals Trained
4.3 Stars
Trustpilot Rating
500+
Organizations Served

Choose Your Format

Training options built for real-world needs.

Most Popular

On-Demand Workshop

Recorded workshop for flexible, self‑paced learning.

$149
/ per person
Start right away – no scheduling required
Learn at your own pace, in manageable sections
Follow along with a full downloadable manual
Earn a certificate and continuing education credits
Access anytime, on any device
Share access across your team for consistent learning
Start Learning

Live Virtual Workshop

Interactive sessions with experienced facilitators.

From $299
/ per person
Learn from an experienced facilitator
Ask questions and get real-time guidance
Connect and learn alongside peers
Engage in discussions and practical exercises
Earn 6 CECs per day of training
Receive a certificate upon completion
View Upcoming Dates

Private Training

Personalized training solutions for your team.

Additional Options

On-Demand Webinar

Condensed training in a video format.
E‑Course

Self‑paced online learning experience.
Manual

Standalone written learning resource.

Our Approach

Grounded in research, practical application, and real‑world experience.

Accessible

Clear, approachable learning without unnecessary jargon.

Applicable

Content designed for real‑world challenges and opportunities.

Engaging

Facilitators bring content to life through stories and examples.

Practical

Skills and tools designed for everyday use in your setting.

What People Are Saying

Insights from our participants.

"

I'll definitely be on the look out for further training from Achieve. Through other participants I have heard excellent things about other courses. The strengths of the training were the ease of access and the excellent trainer who knew their materials very well and included all participants in the lecture."

Katja Moehl

Bay St. George Residential Support Board

"

ACHIEVE Centre for Leadership has become one of our most trusted resources for all things related to workplace culture and leadership. We have utmost confidence that any of their resources and materials are well-researched, verified, and represents best-practice in the industry. "

Nicole McKeen

City of Kawartha Lakes

"

The best parts of the workshop were that the instructor was engaging, knowledgeable, and professional, and that the diverse group of participants provided interesting contributions and discussion."

Laine Jensen

Edmonton Police Service

Why should I learn more about this topic?

- Knowing the warning signs of potential violence along with de-escalation strategies will give you confidence when trying to calm an angry person.
- You’ll better understand your own interaction style so you can tailor your de-escalation approach to different situations.
- Understanding the role of anger in violent incidents will empower you to create safer environments wherever you go.

This training is for:

Leaders, managers, and supervisors
Human resources and people operations teams
Executive directors and senior leadership
Team leads and project managers
mployees moving into leadership roles
Professionals in corporate or organizational settings
Nonprofit and public sector administrators
Anyone who wants to strengthen their leadership and team skills

Why is knowing how to de-escalate someone important?

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Knowing how to calm an angry, anxious, or hostile person helps create safer workplaces and environments for everyone

What kind of de-escalation skills will be useful to me?

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We can help you recognize the warning signs of potential violence and understand the anger cycle, which will empower you in a variety of situations. You can also learn and practice assertive communication skills for defusing aggressive people.

Will the skills I learn be applicable to any situation?

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While every circumstance is unique, the skills and knowledge gained from this topic can be applied to a wide range of scenarios. The main thing you’ll learn is how to take a less confrontational approach so you can gain control of the situation.

Is DPVS the same as NVCI training?

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No, DPVS is not the same as NVCI. NVCI teaches you physical techniques to safely disarm an individual who has already become violent. Our DPVS training teaches you how to de-escalate an angry person before they become violent using interpersonal communication techniques and regulation skills – we do not teach any physical holds or restraints.

Ready to Get Started?

Master evidence-based techniques to prevent and manage crisis situations with confidence. We will equip you with a trauma-informed approach to de-escalate situations with interpersonal communication skills, and empathy.

Start Learning View Upcoming Dates

Available for Private Delivery

Certificate Included

Private Training

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Custom Training for Your Team

We can deliver any of our training for your group, on your schedule.

How it works

  • Step 1 — Contact us to discuss your needs and choose a topic.
  • Step 2 — Talk pricing (starting at $3300), and we'll work out a detailed proposal.
  • Step 3 — Confirm the details such as the facilitator and training date.

Fill out the form below or give us a call at 1-877-270-9776

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