Managing Difficult Phone Calls
Credit Hours (CEC)
Managing Difficult Phone Calls - Live Webinar - Mar. 10, 2023; 1pm-2pm Central Time
Early rate expires 02/24/2023
At the end of this webinar, participants should be able to:
- List effective listening skills to enhance understanding
- Describe the steps to emotionally heightened clients over the phone
- Understand how problem-solving is used with clients for best outcomes
*Please allow only the registered individual(s) to view webinar materials
This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.
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Trainer: Christina Reimer
Christina has a diverse background as a leadership trainer, director and team building and conflict resolution facilitator. With a PhD in religion, she teaches university courses on ethics, the world’s major religions, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.