Live Webinars

Managing Difficult Phone Calls

April 30, 2024
(01:00 PM - 02:00 PM CDT )
$49.00 (regular rate)
$39.00 (*early rate)
Location: Online Virtual
*early rate expires 04/16/2024
1
Continuing Education
Credit Hours (CEC)

Managing Difficult Phone Calls - Live Webinar - April 30, 2024; 1pm-2pm Central Time

Early rate expires 04/16/2024

Quantity: 1 $ 39.00
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Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.

Learning Objectives

At the end of this webinar, participants should be able to:

  • List effective listening skills to enhance understanding
  • Describe the steps to emotionally heightened clients over the phone
  • Understand how problem-solving is used with clients for best outcomes

*Please allow only the registered individual(s) to view the materials.

Method of Delivery

Live webinars contain 60 minutes of instruction from the facilitator using visual powerpoint slides and include a 5-10 minute Q&A at the conclusion where you can ask questions directly to the instructor and hear feedback from them in realtime.

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Terms & Conditions

View our cancellation policy and other information regarding your webinar here.

This is a live virtual event, please check your system requirements prior to registering.

Trainer: Christina Reimer

Christina has a diverse background as a leadership trainer, director and team building and conflict resolution facilitator. With a PhD in religion, she teaches university courses on ethics, the world’s major religions, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.

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