Live Webinars

Dealing with Difficult People

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
January 30, 2023
(01:00 PM - 02:00 PM CT )
$44.00 (regular rate)
$35.00 (*early rate)
Location: Online Virtual
*(early rate expires 16-1-23 )
1
Continuing Education
Credit Hours (CEC)

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Dealing with Difficult People - Live Webinar - Jan. 30, 2023; 1pm-2pm Central Time

Early rate expires 01/16/2023

Quantity: 1 $ 35.00
Attendee 1 Information
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.

Learning Objectives

At the end of this webinar, participants should be able to:

  • Label three common types of difficult behaviour
  • Identify the cycle of escalating behaviour
  • Understand motivations behind and recall steps involved in dealing with difficult patterns of behaviour

*Please allow only the registered individual(s) to view webinar materials

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Terms & Conditions

View our cancellation policy and other information regarding your webinar here.

Trainer: Alana Abramson

Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana's experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.  

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