Dealing with Difficult People
Credit Hours (CEC)
Dealing with Difficult People - Live Webinar - April 17, 2023; 1pm-2pm Central Time
Early rate expires 04/03/2023
At the end of this webinar, participants should be able to:
- Label three common types of difficult behaviour
- Identify the cycle of escalating behaviour
- Understand motivations behind and recall steps involved in dealing with difficult patterns of behaviour
*Please allow only the registered individual(s) to view webinar materials
This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.
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Trainer: Alana Abramson
Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana's experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.