Live Webinars

Dealing with Difficult People

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
February 07, 2024
(01:00 PM - 02:00 PM CT )
$49.00 (regular rate)
$39.00 (*early rate)
Trainer Alison Granger-Brown
Location: Online Virtual
*early rate expires 01/24/2024
1
Continuing Education
Credit Hours (CEC)

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Dealing with Difficult People - Live Webinar - February 7, 2024; 1pm-2pm Central Time

Early rate expires 01/24/2024

Quantity: 1 $ 39.00
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We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.

Learning Objectives

At the end of this webinar, participants should be able to:

  • Label three common types of difficult behaviour
  • Identify the cycle of escalating behaviour
  • Understand motivations behind and recall steps involved in dealing with difficult patterns of behaviour

*Please allow only the registered individual(s) to view webinar materials

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Terms & Conditions

View our cancellation policy and other information regarding your webinar here.

Trainer: Alison Granger-Brown

Alison has a Master of Arts degree in Leadership and Training and in Human Development, with a PhD in Human and Organizational Systems. She has twelve years of experience as an entrepreneur in the specialty food industry and fifteen years of experience providing services to individuals and groups within the provincial and federal correctional systems. Throughout her career she has nurtured a passion for healthy organizations and workplaces. She believes that leaders should nurture a belief in what is possible, now and in the future; this generates opportunity for innovation, productivity, creativity, health, and well-being. Alison has experience in intercultural collaborative research and specializes in transformational learning and nurturing hope. Through her interactive approach, easygoing style, and action-oriented focus, Alison leaves participants with ideas and practical steps they can implement to produce results. Ready blogs written by Alison here.

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