Live Virtual Workshops

Difficult Conversations

Strategies for Challenging Discussions

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
January 12, 2023
(09:00 AM - 04:00 PM CT )
$279.00 (regular rate) + tax
Location: Online Virtual
*(early rate expires 23-12-22 )
6
Continuing Education
Credit Hours (CEC)

Register

Difficult Conversations - Strategies for Challenging Discussions

Early rate expires 12/23/2022

Live Virtual Workshops January 12, 2023 9:00AM-4:00PM CST
Quantity: 1 $ 249.00
Attendee 1 Information
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Learning Objectives

  • Describe how to prepare for the next difficult conversation you encounter
  • Identify when and how to conduct a difficult conversation
  • List some tools to help you in your difficult conversations

*Please allow only the registered individual(s) to view webinar materials

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

Some of the Topics Included

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Wendy Loewen

Managing Director

Wendy is the Managing Director of ACHIEVE Centre for Leadership and co-author of The Culture Question and Don't Blame the Lettuce. She is a thoughtful and empowering leader who believes in the importance of listening to the needs and aspirations of people, and then facilitating the next step in their development. Wendy is vice president of the Alternative Dispute Resolution Institute of Manitoba. She is a former teacher and director of a health and social services program. Wendy has a Master’s degree in Conflict Analysis and Management, and Bachelor’s degrees in both Psychology and Education. She believes that learning is a dynamic and lifelong endeavor, and with commitment and guidance, the process should be enjoyable and motivating. Wendy is an engaging presenter who delivers material in a way that maximizes the learning potential for all participants. Read blogs written by Wendy here. Contact Wendy at: [email protected] 204-789-2453

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