Live Virtual Workshops

Difficult Conversations

Strategies for Challenging Discussions

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
October 10, 2023
(09:00 AM - 04:00 PM CDT )
$299.00 (regular rate) + tax
Trainer Jessica Antony
Location: Online Virtual
6
Continuing Education
Credit Hours (CEC)

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Difficult Conversations - Live Virtual - October 10, 2023; 9am-4pm Central Time

Quantity: 1 $ 299.00
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Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Learning Objectives

Upon completion, participants should be able to:

  • Describe how to prepare for the next difficult conversation you encounter
  • Identify when and how to conduct a difficult conversation
  • List some tools to help you in your difficult conversations

*Please allow only the registered individual(s) to view webinar materials

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

Some of the Topics Included

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Jessica Antony

Jessica is a communications specialist with over a decade of experience helping others share their stories, with a focus on collaborative communication, editorial development, and content creation. She has a bachelor’s degree in Rhetoric and Communications and a master’s degree in Media Studies. Jessica facilitates workshops on leadership, communication skills, and content creation, and has been teaching in the Department of Rhetoric, Writing, and Communications at the University of Winnipeg since 2009. In all her work, she is committed to developing and maintaining trusting relationships, with an attention to cultural differences, working styles, and mutual goals. Jessica is enthusiastic about helping people strengthen their ability to communicate clearly, respectfully, and with ease. She is a dynamic and engaging facilitator who is enthusiastic about understanding people’s communication styles and approaches to help them improve their capacity to effectively and respectfully communicate with those around them. Read blogs written by Jessica here.

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