Live Virtual Workshops
Dealing with Difficult People
Credit Hours (CEC)
Dealing with Difficult People - Live Virtual Workshop - Mar. 2, 2023; 9am-4pm Central Time
Early rate expires 02/09/2023
Learning Objectives
Upon completion, participants should be able to:
- Understand their own areas of influence and control in their difficult relationships with others
- See how their personal style may impact their conversation with a person they find difficult
- Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
- Develop a plan to positively engage with a difficult person they have identified
*Please allow only the registered individual(s) to view webinar materials
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.
Some of the Topics Included
- Understand their own areas of influence and control in their difficult relationships with others
- See how their personal style may impact their conversation with a person they find difficult
- Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
- Develop a plan to positively engage with a difficult person they have identified
Target Audience
This is an introductory-intermediate level workshop.
Terms & Conditions
View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.
Trainer: Alana Abramson
Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana's experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.